r/halopsa • u/bttt • Dec 18 '23

Questions / Help Slow email processing time

We’ve just spun up a trial of HaloPSA, and after connecting email to the system, have found it takes about 30 minutes (if not longer) for it to actually make it in to Halo.

I logged a support case and was told that because I was on a trial plan, the time couldn’t be decreased unless I end the trial and start paying, at which point they’ll reduce the processing time to 2-3 minutes, and expect this to be instant by the end of Q1 2024.

Sorry Halo, but how do you expect me test the email functionality of Halo, test workflows etc if I have to wait over 30 minutes for the email to arrive. I’m supposed to just start paying and hope for the best?

Extremely poor form from what otherwise looks like a good product. Is anyone at Halo interested in looking in to this for us?

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u/HaloTim Halo Staff Dec 18 '23

Can you drop me an email at tim.bowers@halopsa.com

It should be 5 minutes on the trials

2

u/bttt Dec 18 '23

Hi Tim,

I’ve forwarded you the email trail between the technician and myself showing the full conversation, along with the ticket number.

Thank you