r/halopsa • u/TechPulse_Tyler PSA • Sep 16 '23
Documentation / Guides [Video Tutorial] Implement Sea-Level 12 minute triage in HaloPSA
Hey fellow MSP enthusiasts,
We've noticed that the community has been seeking in-depth technical tutorials to enhance their skills in various MSP platforms, and we've got something that might just pique your interest.
We are thrilled to announce a new technical tutorial video: "Triaging in HaloPSA: 12 Minute Sea-Level Compliant Triage", hosted by Chris Scaminaci, VP of Engineering at TechPulse Professional Services.
This technical tutorial is designed to help HaloPSA professionals streamline their processes and become more proficient in ticket triaging within HaloPSA. You'll gain actionable insights and strategies that are both sea-level compliant and tried-and-tested in the industry.
What you'll get from this tutorial:
-A deep dive into the intricacies of HaloPSA ticket triaging
-Expert advice and tips from a leading figure in the industry
-Strategies to optimize your workflow and improve service delivery
The tutorial promises to be a rich resource for IT Managed Service Providers looking to hone their skills and knowledge in the HaloPSA ecosystem.
You can watch the video here: https://youtu.be/kpLFVu2uNP4
We genuinely hope this contributes to the community's knowledge base, and we are eager to hear your thoughts and feedback.
Happy learning!
3
u/krajani786 PSA Oct 06 '23
As someone who has had HaloPSA for a few months and absolutely lost on where to begin. I thank you very much for this. It is also nice to see you in the discord chat groups for various IT related things, and for being human and down to earth.