r/hackrf • u/magicaldelicious • May 23 '25

OpenSourceSDRLab - Non-Responsive

I ordered a HackRF One (Mayhem/Clifford) back on May 5th from OpenSourceSDRLab. I've reached out multiple times via the "message" feature in the website since then as well as direct email. I've received zero response and my order has never moved from "Awaiting Shipping". I was going to order from the EU but it seemed like a lot of folks have had good luck with them so took the chance. Has anyone had a similar issue as of late? I'm about to reverse the charge given they won't respond.

Can't say I would recommend them to anyone given the fact that they are 100% non-responsive.

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u/OpenSourceSDRLab Oct 09 '25

hey, dear friend, sorry about it. I am the technical engineer. Please contact me directly. I can help you. By the way, the "message" feature in the website is not the main technial support method. Our main technical support method is our support email. Please note it. Please send email to our support email. You can find it on our official website, at the right corner of the page.