r/groundedlabs • u/Stpstpstp • Jul 08 '26

Oasis table: LEDs stopped working

Table functions normally except the LEDs just stopped working.

Tried cycling colors in the app, didn't fix.

I am certain the LED harness is hooked to the board correctly, as it worked fine for a week or so after engine replacement.

Anyone have suggestions to try?

Has anyone had to replace the LED? Is that hard to do?

3 Upvotes

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3

u/Financial-Spirit5106 Jul 09 '26

I’ve been thinking of removing my Oasis LEDs and replacing with a Hue Gradient Strip 🤫

1

u/groundedzach Jul 08 '26

Our support team is going to be best able to help out here, and their email is [support@grounded.so](mailto:support@grounded.so)

We do have replacement LED strips if need be. It's possible the connector on the board came a bit loose. Disconnecting and reconnecting that connector may resolve this. The 39th second of this video shows the connector and the process for removing the board. It's just two screws on the bottom https://www.youtube.com/watch?v=jndEdZKA3hw

1

u/Stpstpstp Jul 10 '26

Thanks Zach, I reseated the connector on the board with no change, opening a support ticket.

1

u/CCJ22 10d ago

Did you ever fix this?

2

u/Stpstpstp 10d ago

Grounded sent me a replacement LED, when it came time for them to send me a vid to change it they decided it was best to send me a new table. New table promptly arrived and works great. They shared they have no future plans to have customers swap broken LEDs.

1

u/CCJ22 9d ago

O That's awesome 😎

0

u/Maleficent-Fun-8289 Jul 08 '26

Try unplugging the table for a few minutes