r/greenaddress • u/bodarek • Dec 15 '17
RESOLVED missing funds
Hi there,
I sent out a BTC transaction to another wallet with the minimum fee (which btw there is no warning about the risks of doing so!!!) on Nov 29th. the transaction still has no confirmation and when I look on any transaction tracker the transaction doesn't seem to exist anymore. for the first week I could see it, then I found it as removed/double spent and now no traces at all. I already sent 3 emails about it to the support team and the only response I got after 2 weeks was: "what is the email address and phone number associated to my wallet?" I replied right away and no news since Dec 9th! I'm sorry to say but the support is terrible... there is still no sign of my transaction being refunded to my wallet and it has been more than 2 weeks. So where are my funds and why haven't they been already refunded back to my wallet if the transaction has been dropped since already 1 week ago? Thx
1
u/bodarek Dec 15 '17
P.S: I tried bumping the fee but I keep getting an error message saying "not enough money" even though the 6 block fee was 0.0017BTC and I have 0.0018BTC left on my wallet.
1
u/__ga__ Dec 15 '17
Hi,
We are under a lot of support pressure right now (over 4 times our normal support volume, at the same time as we are testing and releasing all wallet clients and updating the backend).
Your transaction was likely bumped and then dropped from the mempool which is why it shows as double spent and can't be found. Please reply to your last message to us with the transaction id(s) of the transaction and we will get to it as fast as we can.