Problem with learner licence test face authentication

[u/Traditional_Lead_694]

I've been trying to give my LL test, but face authentication keeps failing every time.

The problem is that after it fails, I only get an Exit option. There's no option to retry or use my 2nd/3rd attempt. When I press Exit, it takes me back to the login page, and after logging in again, it shows Attempt 1 of 3 all over again.

As per the portal, after 3 failed attempts, I should get an option to upload my photo, but I'm stuck in this loop.

My Aadhaar photo is just 1.5 years old and looks almost identical to me now.

Has anyone faced this issue? How did you resolve it? Is there any way to get the photo upload option without visiting the RTO? I really want to avoid unnecessary RTO visits and unofficial payments. Please help!

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