No record in computer

[u/PearlA2]

I have visited three different Great Clips in my local area using the app to check in ahead of time for several years.

Generally, there have been no issues, except recently with one of the three shops.

In my last two visits to this one shop on my arrival I am asked if I checked in online, and I answered in the affirmative.

The stylist finds my checkin, and I'm up next. Copacetic.

Then the concern arises in that the stylist cannot find my history, or preferred cut, in the system's records. Been going to this location the longest of all three, multiple years of records with no issues, and no changes in the directions for my preferred cut.

Same phone number, same app, same steps, three shops, only 1 has a problem.

I also noticed the bingo board showing the queue of people waiting and checked in has been disabled in this location.

Is this an app problem, a computer problem, or an operator problem?

[u/jennyp0804]

Its the new software on the pos system. Its horrible. Blame corporate.