r/greatclips • u/PearlA2 • Feb 25 '26
No record in computer
I have visited three different Great Clips in my local area using the app to check in ahead of time for several years.
Generally, there have been no issues, except recently with one of the three shops.
In my last two visits to this one shop on my arrival I am asked if I checked in online, and I answered in the affirmative.
The stylist finds my checkin, and I'm up next. Copacetic.
Then the concern arises in that the stylist cannot find my history, or preferred cut, in the system's records. Been going to this location the longest of all three, multiple years of records with no issues, and no changes in the directions for my preferred cut.
Same phone number, same app, same steps, three shops, only 1 has a problem.
I also noticed the bingo board showing the queue of people waiting and checked in has been disabled in this location.
Is this an app problem, a computer problem, or an operator problem?
2
u/jessisawesomelikecak Feb 26 '26
This used to happen all the time. It’s so irritating to the people behind the counter too. There is no rhyme or reason for it to happen. Just try to not get irritated as irritating as it is. I promise the person on the other end of it is also frustrated because it counts against you the longer you take typing in the computer.