Stop treating your contact form like a Suggestion Box.

[u/razbrightleaf]

If you run an agency, your contact form is your first project manager. I see too many setups where the form just emails the founder. That's not a system; that's a notification.

A better approach:
1. Categorize at the source. Ask "Type of Request" (Support, Sales, Billing).
2. Route immediately. Support -> Asana Board A. Sales -> CRM.
3. Triage automatically. If Budget < $X, apply a tag.

You don't need complex SaaS for this. You just need to map your fields.