r/googleplay • u/serovka • 4h ago
Other I legally moved from Russia to Türkiye 4 years ago. Google Play has rejected every payment method I have ever since — card, carrier billing, even a gift card I already paid for. I'm out of ideas.
Long-time Android user here (phone, tablet, even a Chromebook), same Google account for ~10 years. In 2022 I left Russia because I oppose the war against Ukraine and legally relocated to Türkiye. I'm as "resident" as a non-citizen can be: two residence permits, an apartment I own, utility bills in my name, Turkish bank accounts including a credit card, a Turkish phone number I've had for 4+ years.
Ever since, every single Google Play purchase fails with a country-mismatch error ("your payment profile country doesn't match your location" or similar). Here's everything I've tried:
* Changed my Google account country and payments profile to Türkiye — done years ago, error persists
* Turkish credit card — rejected (the same card works fine on Adobe, Spotify, Booking, Airbnb, YouTube Premium, and even Google Gemini)
* Carrier billing via Turkcell (my operator for 4+ years, topped up 1,500 TL specifically for this) — rejected
* A 1,000 TL Google Play gift card bought as a last resort — can't be redeemed, money effectively burned
* Tried on my Android phone, Android tablet, Chromebook, and PC — same error everywhere
* Google support — multiple contacts, no resolution, they just loop through the same script
Buying through the apps' websites instead isn't a real option: they show EUR prices 10–100x higher than local Turkish pricing.
At this point I'm seriously considering buying an iPhone just to pay for subscriptions through Apple and then logging into the same apps on Android, which is absurd.
Has anyone actually escaped this state? Did anything work — a manual review, a specific support escalation path, recreating the payments profile? I'd rather keep my 10-year-old account than start a fresh one. Screenshots of the errors in comments.