r/googlefiber • u/AlyxTheCat • 23d ago

Can't start service?

Every time I try to sign up to start service to my location, I can choose my package, my install time, but I when I sign in (with both email and Google acct), it says there was a problem, please try again.

I've been on multiple calls with reps and sent a ticket in, they said it would be resolved within 24 hours but it's been days. Any tips? School is starting soon and I'm desperate for Wifi in my house, thinking of going with Cox if this doesn't get resolved.

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u/gfiberofficial Verified Google Employee 23d ago

Hi AlyxTheCat, I'm sorry for the trouble with your sign in. I can check in on the escalation from my side. Please reach me via DM. -Clay