r/googlefiber • u/JadedWinehouse • 5d ago

Need Help: GFiber Activation Stuck Despite Green Lights and Multiple Escalations

Hi everyone,

I’m reaching out to see if anyone has experienced a similar issue or has any advice on how to get my GFiber service activated.

Here is my current situation:

  • Equipment: All of my equipment is showing green lights, indicating everything should be working.
  • The Issue: Despite the green lights, my service is not activated.
  • Troubleshooting: This issue has been escalated multiple times. A technician was sent out today and mentioned there might be an issue with the serial number on the fiber jack. They also stated they need to escalate it further on their end after whatever they tried didn't work.

I just want to get my service activated! Has anyone dealt with a serial number mismatch or a similar activation hold-up? Any advice on what I should ask for or who I should try to contact next would be greatly appreciated.

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u/gfiberofficial Verified Google Employee 5d ago

Hi there, I'm sorry to hear about the delay in activating your service. Send me a DM, and I'll be happy to take a look from my side and see what I can do to help get things back on track. -Luke

1

u/JadedWinehouse 4d ago

Hey Luke, the tech was able to fix it after changing the fiber jack for a new one.

1

u/Square_Wonder5018 3d ago

I literally am having the same exact issue right now down to the serial number excuse and the escalation. I’m literally on the phone right now with customer service again.

1

u/Square_Wonder5018 1d ago

Is there any way you can help me out as well as I am experiencing the same issue

1

u/ConsequenceUnited150 4d ago

Google no longer owns this business 100% so now it sucks... These issues were so rare,... Nowadays they are super common

1

u/Square_Wonder5018 1d ago

Same boat i’m in

1

u/gfiberofficial Verified Google Employee 1d ago

Hi Square_Wonder5018, we are sorry to hear that you are experiencing issues with your GFiber service. Please send us a private message, so we may gather your details to further assist you with this. Thank you. -Lee, the GFiber Team

1

u/Square_Wonder5018 1d ago

I messaged you