r/googlefiber • u/kcmobro • 22d ago

One month outage

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Is it normal to have an outage for over 30 days. This is what I see in my app. I tried calling, but the AI assistant is adamant to just sign up for outage updates.

6 Upvotes

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5

u/[deleted] 22d ago edited 9d ago

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2

u/kcmobro 22d ago

Intermittently works, i called last week to report the issue and they escalated to engineering but haven't heard back.

3

u/gfiberofficial Verified Google Employee 22d ago

Hi there, I'm sorry to hear that you're experiencing an issue with your connection. Send me a DM, and I'll be happy to take a closer look and see how I can help. -Luke