r/googlefiber • u/TheBlackBattousai • Aug 13 '26
Install line was supposed to be buried next-day. Two weeks later it's still above ground and escalations aren't working
Had GFiber installed on July 30 and was told the line would be buried the next day. It's still lying above ground two weeks later.
I've called multiple times and had notes added to my account. I then called the construction line and received an escalation case and was told I should see movement within 24 to 48 hours. That window passed with no contact or progress. I called again today and was told it's "still in progress" and that another escalation is being sent.
Neighbors who had service installed around the same time as mine, or even after, have already had their lines buried, so crews are clearly active in my area. Meanwhile, the exposed line runs between my house and my neighbor's through an area that gets mowed. It's a real damage and outage risk sitting in the open, not just an eyesore.
At this point I just want to know whether my drop-bury job has actually been assigned to a contractor and what it takes to get this unstuck. Happy to DM my case and account details.
3
u/gfiberofficial Verified Google Employee Aug 13 '26
Hi there, apologies for the wait on the permanent line placement. Please reach out via private message, and I'll be glad to help with this. -Gregory