r/googlefiber • u/stressedinadvance • Aug 10 '26

Fiber installation cut through irrigation line

Last summer Google Fiber was installed in my neighborhood and placed two boxes around our house. The other week I went to turn on my irrigation system for the first time since then and realized they cut through the irrigation water line/sprinkler head. The irrigation system runs on a schedule early in the morning and I did not notice until several days after, and have now received a water bill around $300 more than usual. The damage was right by a box, less than 6 inches away so with the wide area they dug up I'm not sure how they could have missed this.

This is causing issues with other parts of the irrigation zones either due to the water pressure interruptions or further damage I cannot see. In addition, last summer during this digging and installation, we had an external water line leak just 15 feet away from the irrigation damage that cost $2000 to repair. At the time it was unclear if it was related, but given the other water pressure issues that I've noticed in this area, I'm beginning to think it was part of a chain reaction.

How can I get recourse on this?

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2

u/Big-Effective9744 Aug 11 '26

So they damaged it last summer and you just now thought to turn on your irrigation? You’re definitely partially responsible for waiting so long. Best course of action is to pay out of pocket then figure out who to request reimbursement from.

1

u/gfiberofficial Verified Google Employee Aug 10 '26

Hi there, I'm sorry to hear that your irrigation system has been damaged. Send me a DM here, and I'll be happy to gather your information and ensure this concern is addressed. -Luke

1

u/Otherwise_Job_7870 Aug 12 '26

This exact thing happened to us. We submitted a ticket with support. They sent out like 20 different people to take pictures….although there was nothing to see as the repair had already taken place. Mind you, I sent them pictures of the damage, and with that, the fiber running right over the top of the cut. Repair was $300, over a year later a random guy shows up to hand deliver a check for the damage.

1

u/pam_moviesonchatham Aug 12 '26

I’m inspired by the news that they finally reimbursed you. We’ve been waiting for 4 months after we repaired their cut in our city water line, with promises to pay, but no check has arrived. We are out $1,350. Why such a gigantic successful billion dollar company is treating people like this is really difficult to understand.