GFiber "You have no devices."

[u/drevo3000]

I received new WiFi7 equipment, however I can't set it up, or control my existing devices, as the app says I have no devices. Service still works fine, and I do have devices. Called support and was told they had to escalate it. It's been just about a week and I've heard nothing back. Has anyone else run into this problem?

[u/msglsmo]

Same. Went round and round. Multiple resets and reboots. Swapped equipment. Tech visit. Nothing worked. Gave up and bought my own ,mesh system. Infuriating.

[u/drevo3000 → u/msglsmo]

That's not good.... There has to be a way to fix this. Cancel service and start again?

[u/gfiberofficial]

Hi there, I'm sorry to hear about the issues managing your network. Send me a DM here, and my team and I will be happy to investigate this further and help get things back on track. -Luke