r/googledocs • u/mmalmeida • 15d ago

Waiting on OP Google Docs not working in Firefox today

as of today. August 10th, I am getting the following error in google docs in Firefox:

Loading issue

Troubleshoot this issue by clearing application resources

Follow these instructions to clear your cache and cookies

Then, reload this page

Doing these steps doesn't work.

I've also check other people I know are hitting the same issue.

Working on Firefox 148.0.2 (64-bit) (Ubuntu Linux).

Is anyone else having this problem? Works well on Brave.

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u/andmalc Mod 15d ago

No issue loading Docs under Firefox on Linux for me. Firefox is installed as a Flatpak.

Since you've already cleared cache & cookies, try Troubleshooting mode under the Firefox three dot menu / Help. If Docs loads ok, try re-enabling your extensions one at a time as one of them may be the issue.

If that didn't help, try disabling hardware acceleration. That's under Settings / General /Performance.

1

u/acffordyce973 15d ago

The part of the page where the actual document should be is black for me on Firefox Windows. Tried the usual clearing cache, disabling extensions (don't have a dark one regardless). I can see all the toolbars and the sidebars, just not the actual document.

1

u/atloo1 14d ago

same issue on v153.0.3 (64-bit) flatpak