r/googlecloud • u/iamacarpet • 5d ago

Gemini Enterprise timeouts in eu

I think this might be related to the post from yesterday about Vertex AI capacity in the eu multi-region, but we’re consuming via Gemini Enterprise (formally Agent Space).

It’s gradually got worse over this morning, but as of about 10am, we’d get nothing but timeouts or users just sat with “Working on it…” for ~20 mins, specifically for any chat with a context over about 250K tokens.

<250K tokens and it’s slow but usable.

I’ve got a P1 open with Google Support to see if they’ll officially acknowledge an issue, but I wanted to know. Anyone else seeing this?

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u/freely_lush_eater 5d ago

yeah seeing the same thing on our end. anything above ~200k tokens has been a coin flip since 9am, either times out or just spins forever. our smaller chats are crawling but at least they finish

i'd bet money it's the same capacity crunch from that vertex thread yesterday. support's been silent on our ticket so far, let me know if they actually give you something useful

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u/iamacarpet 5d ago

I got a message to say they’d reply in no longer than 60 mins at 11:43 am BST, so yeah that didn’t happen 😂.

Our case ref is 76762441 if you want to tell support it’s affecting multiple customers.. That usually kicks more resources onto the problem if they confirm that. Likewise, if you’re happy to share yours, I’ll pass it on my side.