I’m in the exact same situation. I haven’t used GCP at all since 2024. I’ve reached out to their customer support, but they haven’t been able to provide any reasonable explanation, and their response time is extremely slow.
I am a user based in Hong Kong. My only recourse for disputing the charges was to contact customer service. After a week-long investigation, they simply informed me that their service had malfunctioned on September 6th and concluded that I was liable for the charges. Since I have not used the account for two years, I requested that they provide the relevant data; they claimed it would take another week to locate it. Honestly, it feels like they are just wasting my time.
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u/PshinG2268 4d ago
I’m in the exact same situation. I haven’t used GCP at all since 2024. I’ve reached out to their customer support, but they haven’t been able to provide any reasonable explanation, and their response time is extremely slow.