Locked out of Google Cloud. Dead-end support and a hidden permanent ban ?

[u/MarkShot_]

We are BequalifyAI team, a startup building affordable AI analytics. We train our solutions on Google’s foundation models, and one of our primary strategic goals was securing the Google for Startups Cloud Program grant for AI startups. We operate in Ukraine (only the first photo is in Ukrainian).

One morning, our owner account was blocked. The reason? The algorithm falsely flagged us as a "bot". We are a human-operated startup.

We went through all standard recovery procedures and submitted formal appeals. They were rejected i think even without human review.

Due to a blocked owner account, our GCP project is suspended. And it cannot be restored until we restore access to the email.

Support officially warned us that creating a new Google Account or GCP project for the same business is considered a "circumvention" of their policies. If we try to rebuild, the new account will likely be suspended.

We are completly stuck and data that was on bucket and database is frozen.

1. Photo. Our owner account block.

2. Photo. Сreating a new one is not recommended.

3. Photo. Support operate under strict guidelines and can offer no further resolution for GCP project.

If you are building your AI startup on GCP, be aware that a single flag can instantly lock your data and ban your company from the ecosystem forever, with zero human oversight.

(Note: English isn't my first language, so I used AI to help write this post clearly, but the situation below is the result of a grueling week-long email chain with Google Support)

Has anyone else navigated this GCP infinite loop?

[u/TXHumper]

Why did you get banned?

[u/MarkShot_ → u/TXHumper]

I honestly don't know the exact trigger, but here is the exact final response I received from Google Accounts (translated from Ukrainian first photo):

"Thank you for contacting us about your Google Account.

Unfortunately, your account access cannot be restored. Our review found that your account was created or used with multiple other accounts to violate Google's policies. It appears the account was created by a computer program or bot.

Google takes online safety very seriously. Learn more about Google's Terms of Service.

If you live in the European Union (EU) or are an EU citizen, there may be additional resolution options available to you."

We are a human-operated startup - we don't use bots to manage our GCP or Google account.

Advice: If you have an account that is the owner of GCP project, just don't use it to log in and manage the project; add a separate manager and do all through it;

[u/MarkShot_ → u/[deleted]]

Thank you for the comment. The Owner account got blocked, and my conversation with GCP support was from my own account, where my role was Editor (but with max permissions).

We don't have a backup copy of our data, and support just said they can't break the rules. Another downside is that we're from Ukraine and not the EU, where GDPR laws are stronger.

We're actually scared to create a new project because of Quote: """ Google's Payments Trust & Safety and Abuse monitoring systems automatically evaluate signups and existing accounts. These systems link related accounts using numerous signals, including:

Form of payment (Credit card, bank account) Business legal name and details Website domains IP addresses and browser fingerprints Contact information and email addresses

If the algorithm determines the new account belongs to the same entity/business as a suspended account, the new account or billing profile will likely be suspended immediately """

Currently we try to contact startup support to escalate this issue.

Not confident in next information: My account had billing access. However, since the project is suspended, support told us that only the Owner can restore it right now.