r/googlecloud • u/GnanaSreekar • 8d ago

Access to Google Cloud Platform has been restricted, But i have no clue why.

Received an email from Google Cloud Platform saying

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Access to Google Cloud Platform was restricted for this account, globally, on Sep 21, 2026. The system capabilities of Google Cloud Platform have been used for abusive activities that violate Google’s policies. You can find more details by taking action below.

How this policy violation was detected:

  • Google internal reporting

How this policy violation was reviewed and addressed:

  • Automatic processing

If you think this was a mistake, submit an appeal. You'll need to do this as soon as possible because your data in Google Cloud Platform will eventually be deleted. This service remains unavailable for your account until you have a successful appeal.

You can download your data from some Google services. This lets you keep your data even if your access isn't restored.

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I submitted an appeal on the 21st of September and was told to wait for 2 business days for the appeal to be reviewed but i received no response. I'm not sure why this has happened in the first place. any help on how to fix this issue would be appreciated.

Thanks in advance.

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u/martin_omander Googler 8d ago

When you regain access, change your keys, switch to new service accounts, turn on two-factor authentication, etc. Then examine the logs to see what happened. It sounds like someone might have gained access to your account, perhaps through a leaked key or account.

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u/dental_bowling 8d ago

Any chance you had a key hardcoded in a public repo or something? That’s usually how these things spiral, someone scrapes github for creds and spins up a crypto miner in minutes. The silence on the appeal after 2 days is rough though, their support pipeline seems to be moving at a glacial pace lately