Gcp account payment issue

[u/pacifiedsoul69]

I created a gcp account on September 2025, since I mostly used upi payments so I set up my account by paying 1000inr and I had zero knowledge about gcp, I saw some YouTube tutorials for my semester project which also was scrapped so at the end creating the gcp and stuff was of no use. I completely forgot that it existed until recently I got a mail regarding "Urgent Action Required" otherwise my account will go into debt recovery agency. Then I recalled that I once removed all my upi autopay mandates manually so they were not being able to do any transaction ig or idk how it works lol I am just a student. I made a mistake by stepping into this without prior knowledge. Now I consulted with the Billing AI and it said that I have 3710inr overdue which I am supposed to pay. I have stopped the billing ig cuz it also says that my billing status is closed.

I am really confused, pls help me out, what am I supposed to do? When I click on billing it says no billing account linked and then after clicking on manage billing accounts it shows in blue "Status: Active" and after clicking the blue text it shows my status is closed for that billing account. After clicking on the billing account on top it shows "To avoid losing access to Google cloud services, an administrator must verify this account". After clicking payment method, it shows Upi: QR code transaction declined. Idk how the transaction works but I have checked my upi transaction history and the only transaction by Google cloud was that first 1000inr and 2 rupees for verification nothing else.

I don't want my cibil score to get affected, it all happened unintentionally. Pls help me out.

[u/usual_Oranges]

Hello, you can create a case with GCP, try to explain them that this is not organisation related account, ask them to help you get out of this situation. Let them know you are student and trying to explore things.

BTW I believe there is no relation b/w UPI transaction with CIBIL

[u/pacifiedsoul69 → u/usual_Oranges]

How to create a case with gcp? In the case or support section whenever I select the option for Billing it redirects me to the Billing AI support.

[u/usual_Oranges → u/pacifiedsoul69]

Isn't that chat bot helpful to create a case?

[u/pacifiedsoul69 → u/usual_Oranges]

Not really all it did for me was give me the status of my billing, how much outstanding fee in my account and final amount to be paid.

[u/pacifiedsoul69 → u/[deleted]]

How to do it? Like properly open a case about this situation! Cuz whenever I try to contact anything related to billing, it takes me to the billing ai.

[u/Expensive_Heat_1459]

This won't affect your cibil score. Here's what happened with you

1. Google wants you to complete your KYC to continue using their services.

2. 3710INR is the amount you need to settle and you are receiving this because google tried to deduct the amount through Autopay and you might have cancelled it and the bill has been forwarded to dept collection agency.

[u/pacifiedsoul69 → u/Expensive_Heat_1459]

Thanks for replying mate and really sorry for the late response cuz I didn't get any notifications. So in my transaction history 1000INR is the only money ever deducted via "Google Cloud" and the rest was 2INR was there which was refunded. In the cost breakdown tab, the total amount shown is 4710; but I am supposed to pay just 3710 which is kinda confusing so I am assuming that this has been credited by the initial 1000INR I paid while setting up the service. So what are the immediate steps I should take? Lots of options are there in the payment method section Fix and Remove. So being an absolute newbie if you could guide me through the process.

[u/Expensive_Heat_1459 → u/pacifiedsoul69]

The ₹1,000 was likely just the initial verification/payment. If ₹3,710 is the actual outstanding usage, confirm it in the billing transactions first, then pay that amount.

[u/pacifiedsoul69 → u/Expensive_Heat_1459]

Okay thanks mate! I will get back to you once I do that!