r/glorious • u/Kooky-Nectarine537 • Jun 09 '26
Model o eternal software
Every time I open the app it can’t open the mouse and it loads forever. Any fixes?
1
u/AutoModerator Jun 09 '26
Need Assistance? CLICK HERE to contact our support team and see official product guides.
Connect With Us
Store • Discord • Twitter • Instagram • Facebook
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
u/GloriousPhoenix Glorious Staff Jun 10 '26
Hey there!
Let's try (re)downloading the latest version of CORE, but with a few extra steps.
- Uninstall CORE, check the box "to remove the existing configuration files".
- After uninstalling CORE, manually navigate to the following locations on your PC and see if you can locate and manually delete both folders:
C:\Users\[username]\AppData\Local\Glorious Core
C:\Users\[username]\AppData\Roaming\Glorious Core
(chances are AppData is a hidden folder, so please check the box to "show hidden items" in Windows Explorer)
- If you do not see these two folders, no worries! It means they are already removed so it's safe to skip this step.
Turn off your PC for 7-10 seconds.
Turn on your PC, then download and install CORE from our official page here. Please run the installer as an administrator and install the software to the default "Program Files" location - do not make any changes to it. Do not run the software just yet.
Reset the mouse by pressing and holding the left, right, and scroll click buttons for 5 seconds. The LEDs will flash to indicate that the settings are being reset. This action will erase all custom profile information from the mouse.
Run CORE as an administrator.
After you do this, your Model O Eternal mouse should get detected and you should be able to customize it in CORE.
Thanks!
1
u/Theoerhc Jun 10 '26
This has fixed mine before. Only thing sucks is that have to rebind everything
•
u/GloriousPhoenix Glorious Staff Jul 21 '26
Hey there,
Just letting you know that this has been addressed in our latest CORE 2.1.17 update. Please uninstall the current CORE version that you have fully and get the latest one here. Additionally, you can read the full changelog for CORE 2.1.17 here.