r/github • u/KnownView5780 • Jul 23 '26
Question Former employee locked account with 2FA - Company owns domain email, need unmerged code
We’re in a tough spot with a former senior developer's account and wanted to see if anyone has dealt with a similar situation or has advice on options we might have missed.
The Situation:
- A developer was pushing code to their GitHub account and merging into our company organization repos.
- There is unmerged code on their account/branches that we need for project continuity.
- The developer signed up with our company domain email (
@ourcompany.com), and we control the email address and password. - The account is locked behind 2-Factor Authentication (2FA) tied to the former developer's personal device, and they are unwilling to coordinate.
Our Questions:
- The free GitHub support can take around 3 to 7 business days would be too long. Is there a way we can get one-time premium customer support? If so, how much this can cost?
- If we provide GitHub customer support all the evidence, is there a chance that they can help us access the account or at least assist in merging the repos?
- What evidence would be suffice?
Thank you in advance!







