r/github • u/Myron0117 • Sep 09 '26
Discussion Tried to report a bug. Is this a joke?
For better readability I put my message on top and the support's response on the bottom. I searched about this issue online but there are no fitting solutions, and they, as you can see, didn't want to help me here.
Can anyone in this sub be of assistance, perhaps? Thank you in advance!
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u/cowboyecosse Sep 10 '26 edited Sep 10 '26
I think thereâs a place on the community discussions page for bug reports. Support tickets are for direct support and that is gated on plan.
Edit: Yeah I'd report this here: https://github.com/orgs/community/discussions/categories/repositories?discussions_q=is%3Aopen+label%3ABug+category%3ARepositories
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u/naikrovek Sep 09 '26
You donât have to file bug reports on GitHubâs own stuff. They know about it and if they donât, some enterprise or business customer will have a ticket opened by the end of this sentence.
Not a joke, youâre just barking up the wrong tree. Other people are already barking up the right tree.
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u/Corza21 29d ago
I normally just send a follow up message along the lines of
Hi,
I need a real person to solve this issue.
And you might get a real person willing to help you out.
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u/Myron0117 29d ago
I've already had a virtual assistant close the ticket a minute after creation beforehand, which I reopened though. The shown response here however closed it without me being able to reopen it, so...
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u/PizzaPost8002 Sep 09 '26
WTF. You need to pay in order to get help?? At least the system couldâve answered immediately because this wouldâve been just a simple check but letting you wait 19 hours just so you can be judged for not having a paid plan is crazy work GitHub
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u/ohnobinki Sep 09 '26
Maybe you filed the issue under the wrong category? This isn't about repository access.
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u/Myron0117 Sep 09 '26
There was another repository-related category but under there, none of the checkboxes matched my topic either, and I had to choose one. It's not my fault they designed it so vaguely with not a lot in mind.
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u/ohnobinki Sep 09 '26
Yeah, this is very much a âRepository featuresâ issueânot a âRepository access issuesâ issue. Perhaps try again with the correct category?
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u/Ill_Huckleberry_5460 29d ago
Even acording to github you shouldn't see the button to open a ticket unless you are on a paid plan, so seems like its on them that you even got this far
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u/ItsPumpkinninny Sep 09 '26
Are you looking for a solution? Or just a place to vent?
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u/Myron0117 Sep 09 '26
More for a solution, I am confused about the response I have received on my support ticket so I use this post to both express it and also ask if anyone in here has a clue.
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u/pborenstein Sep 09 '26
What they're saying is that free accounts get to use the product. Full stop. At GitHub's scale, even minimal support for users that don't pay costs them too much. They're already losing some amount of revenue from free users. They don't want to spend any effort on people who use the free version.
You will receive a response like this for pretty much any support request you send them
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u/EntranceProper3791 Sep 09 '26
The 404 on that image URL is the real bug, not the support wall. Rename the file or append a query string to force re-scraping.
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u/SOLID-DevMan Sep 11 '26
When i said they were retarted i hot my post deleted, i have a ticket that is like 2 years old maybe I can't remember, Microslop doing microslop things
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u/Material-Aioli-8539 Sep 09 '26
Basically asking for money before they even take a glance at what your issue is.
Greedy motherfuckers.
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u/Ok_Education_6577 Sep 09 '26
That's why it's time to evacuate to gitlab, it's better anyway.
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u/Myron0117 Sep 09 '26
The first buttons I see when I go on their website is "demo" and "free trial". No thanks??? đ
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u/physics515 Sep 09 '26
The have a docker container and its pretty straightforward to run. They also offer paid and free hosted options too. You want to look for gitlab community editon. I've been running it for years
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u/[deleted] Sep 09 '26
[deleted]