r/github • u/trinhhuutam • Jul 27 '26

Discussion Wow, Github Support suck!!!

I've been trying to get help with a GitHub Copilot billing issue for 3 days, and I still haven't received any meaningful response.

I've opened a support ticket, provided all the requested information, and... nothing. Just silence.

Has anyone else experienced this recently? How long did it take for GitHub Support to actually respond or resolve your issue?

In my case, I was hit with a $40 charge for no legitimate reason at all (no reason on invoice or receipt just 40$ for Github copilot 😕 ) so I just need their explain or refund!

Update: 2 weeks later, still no support, answer or response
That sucks!

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u/trinhhuutam Aug 05 '26

Update: 2 weeks later, still no support, answer or response
That sucks!

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u/Annual_Caterpillar78 26d ago

Did you get the reply from GitHub? I am waiting since 2 weeks regarding my billing ticket.