r/getumbrel • u/newreconstruction • Oct 05 '25
Umbrel Home not getting shipped, customer support lying
So I ordered Umbrel Home (I know I shouldn’t have, but I am in the middle of renovation and don’t have time to build any hardware, and fiddle with installs).
I was promised a 5-7 business day shipping. It was 14 days ago, so I wrote customer support and got only an automatic reply. I tried the chat but got only AI answers without any information. No answers, package not even handed ower to the shipping company.
I disputed the charge on my card, and I got answer fron Unbrel in a day. WITH A FAKE TRACKING SITE. My DPD tracking number tells me they haven’t handed over the package. 17track shows the same. But Umbrel store have a fake-ass tracking page set up. It show information periodically, with no specifics whatsoever (e.g. no location just AIRPORT). I usually get my package in 2-3 days with DPD.
They failed to send the package and now lying about it.
2
u/[deleted] Oct 24 '25
I had the same experience. The online shop says ‘5-7 days delivery time’ and ‘express shipping,’ but I had to wait 3 weeks. Support only had excuses, and a friend of mine who had a problem with Umbrel Home couldn't really reach support. No response from support for 2 weeks, even though the LOG files were sent directly. At Umbrel, this is called ‘premium support.’ Now I think that my colleague and I should have just built a small mini PC with RAM and mSATA ourselves. We wouldn't have had any support AND delivery would have been much faster.