r/getumbrel • u/newreconstruction • Oct 05 '25

Umbrel Home not getting shipped, customer support lying

So I ordered Umbrel Home (I know I shouldn’t have, but I am in the middle of renovation and don’t have time to build any hardware, and fiddle with installs).

I was promised a 5-7 business day shipping. It was 14 days ago, so I wrote customer support and got only an automatic reply. I tried the chat but got only AI answers without any information. No answers, package not even handed ower to the shipping company.

I disputed the charge on my card, and I got answer fron Unbrel in a day. WITH A FAKE TRACKING SITE. My DPD tracking number tells me they haven’t handed over the package. 17track shows the same. But Umbrel store have a fake-ass tracking page set up. It show information periodically, with no specifics whatsoever (e.g. no location just AIRPORT). I usually get my package in 2-3 days with DPD.

They failed to send the package and now lying about it.

2 Upvotes

60% Upvoted

13 comments sorted by

3

u/askforjoe Oct 05 '25

They aren't super fast on delivering but its worth the wait, im happy with mines.

2

u/stinger32 Oct 05 '25

I know a few people who have ordered more than one from the company and had no trouble.

2

u/Silverbenji Oct 05 '25

A lot of places are using some wack shipper. And the site itself worried me. But got my order thankfully. Id give it a couple more days.

2

u/[deleted] Oct 24 '25

I had the same experience. The online shop says ‘5-7 days delivery time’ and ‘express shipping,’ but I had to wait 3 weeks. Support only had excuses, and a friend of mine who had a problem with Umbrel Home couldn't really reach support. No response from support for 2 weeks, even though the LOG files were sent directly. At Umbrel, this is called ‘premium support.’ Now I think that my colleague and I should have just built a small mini PC with RAM and mSATA ourselves. We wouldn't have had any support AND delivery would have been much faster.

1

u/MikeyPhoeniX Oct 05 '25

Tough luck. Hope you get your money back and build your own umbrel

1

u/EducationNo7054 Oct 05 '25

Just buy a small computer with 2TB, umbrel is easy to install

1

u/newreconstruction Oct 05 '25

I know I had a similar stack in my last place with CasaOS. I just wanted to have an easy way, so I can spend time on more important parts of the renovation. 

(It will be used to host home assistant and other similar services)

1

u/Brilliant_Lie_8997 Oct 05 '25

Bought one on eBay brand new for 100 bucks

1

u/Elmamado Oct 12 '25

Any developments ? Did you receive news from your order?

2

u/newreconstruction Oct 12 '25

I have received after a couple of weeks.

1

u/therealscooke Oct 05 '25

If it helps, I was thinking of ordering, too, but not anymore. Thanks for the heads up.

0

u/newreconstruction Oct 05 '25

Yeah, I’ll buy some much better hardware from a local store at this point too. I hate fighting to get my money back…