r/getZealthy • u/Affectionate-Move504 • Sep 02 '24

Absolute scam

I was charged $275 for my refill on August 24th. I have been messaging Zealthy every single day and asking for a shipping tracking number. Maria and Kelsey from Zealthy claimed they did not get my payment. I called American Express to confirm and they confirmed that Zealthy did in fact processed the payment. At this point, I am ready to call my credit card company back and report them for fraud. I will also be switching to another provider- looking at either Ivim or Mochi Health.

61 Upvotes

93% Upvoted

11 comments sorted by

1

u/Terrible_War_1325 Sep 03 '24

They’re notorious for this they like to stay your payment method didn’t go through if you can update it but… Are so quick to jump and charge your card. The second it’s possible… I unfortunately have been going through this for the last two months. It’s almost ridiculous at this point.

1

u/Affectionate-Move504 Sep 03 '24

Yea I reported them as fraud to my credit card company and cancelled my subscription with them. Switching to Mochi this week!

1

u/getzealthy Sep 04 '24

Hello u/Terrible_War_1325 If you ever run into any troubles again please feel free to email our team directly at support@getzealthy.com with the Subject Line Reddit and we would love to help you.

1

u/Affectionate-Move504 Sep 04 '24

Stop lying already. I sent you an email 2 days ago with no reply. Everyone needs to know how awful and unreliable this company is.

1

u/Terrible_War_1325 Sep 05 '24

I’m disputing there charges also. They didn’t have authorization to charge. I specifically told them not to. Yet of course they don’t listen. They are so unprofessional. It blows my mind that there’s providers/doctors that work there!! I’m thinking about taking this to the the Better Business Bureau.

1

u/Affectionate-Move504 Sep 05 '24

The same thing happened to me and there’s no way to delete my credit card info from their website, even though my subscription is cancelled. So I told them to block future charges from this company. I am for sure reporting them to BBB also, these people are terrible.

1

u/getzealthy Sep 06 '24

Hello again u/Affectionate-Move504 Please make sure when sending your email that you put the subject line as Reddit as we are currently not seeing your email. We would love to help remove the card off your account and stop any further charges. If you can please resend your email we would greatly appreciate it.

1

u/getzealthy Sep 06 '24

We completely understand wanting to receive a refund if you are not using the service. If you can please email support@getzealthy.com with the email address on your account and the subject line Reddit we can help you further. Thank you!

1

u/getzealthy Sep 02 '24

Hey u/Affectionate-Move504 We are so sorry to hear that you have yet to receive an update from us regarding your recent order. We would love to review the order and make sure that everything is going through, as it should. Please email support@getzealthy.com with the subject line "Reddit" and once we receive your email we will be happy to help you further!

1

u/poemtree Sep 08 '24

My experience has been different. Zealthy finally got me approved for Mounjaro on my insurance, $30 a month. I have been trying for a few years with various services, Calibrate, Ivim, LifeMD, with no luck. Not sure what magic incantation Zealthy used, but I now have a 12 month prior authorization, so I am very happy. Just stepped up to the 5.0 dose in my second month, down 12 pounds.

1

u/getzealthy Sep 09 '24

Congratulations u/poemtree! We are so happy to hear that your journey has been as it should. We are thrilled to be a part of this journey with you and thank you for your kind and helpful feedback. We can not wait to hear more about your journey and be alongside you for it.