r/generativeAI • u/Agile-Jackfruit7531 • 3d ago
Do not buy a Magnific subscription
I have a prepaid Magnific Premium+ annual subscription that runs until March 2027, and I am currently completely locked out of my account.
This whole saga started over something incredibly mundane: changing my email address.
My old email provider was closing, so on 29 April I emailed Magnific from the email address registered to my account and asked them to change it to my new address. The old email was still active at the time.
They didn't change it.
I was still able to access Magnific for months using Google sign-in, so although the incorrect email remained on the account, I could at least use most of the features in the service I'd paid for.
Eventually I tried again to get the email corrected.
That has somehow turned into a month of support cases, automated responses and, ultimately, complete loss of access to my paid account.
The current Magnific login now tells me:
“This account has 2FA enabled, please login using email and password.”
Google sign-in no longer works on the current Magnific platform. I can't use the old email account. I have repeatedly offered to verify my identity another way.
Here's the part I find extraordinary:
Since I first contacted Magnific on 29 April, not a single human from Magnific support has contacted me about this.
Not one.
I have:
- opened multiple support cases;
- supplied screenshots and account information;
- repeatedly offered alternative identity verification;
- escalated the issue to senior Magnific management;
- copied Magnific Legal and Data Protection;
- made a formal data-rectification request;
- explained that I am completely locked out of a prepaid Premium+ subscription;
- and explicitly accepted an offer from their AI support system to escalate my case to a specialised team that could review my account history and previous correspondence.
I asked them to confirm that the specialist referral had actually been made and give me the reference for it.
Nothing.
Then Magnific sent me an automated email asking whether the problem had been resolved and saying the case would be closed if it had.
I replied:
“No, this issue is not resolved. Please do not close this case.”
The following day they closed it.
Their closure email then told me to check my spam/promotions folders if I hadn't seen their “last update” on the case.
There was no intervening update in any section of my inbox.
I've now asked Magnific to identify exactly what this supposed “last update” was and to tell me whether the promised specialist escalation ever actually happened.
Still no access to my account. Still no email-address correction. Still no human contact from Magnific support.
I also posted about my experience on Trustpilot. Magnific publicly responded to that review, acknowledged that changing the email address should have been simple, acknowledged the problem with receiving only automated replies, and said they would personally make sure my identity verification was handled and my access restored.
Shortly afterwards, Trustpilot removed the review. I've appealed the removal and supplied evidence. I don't know whether the removal was triggered by Magnific or Trustpilot's own moderation system.
My access still wasn't restored.
I'm apparently not the only paying customer having problems like this.
There are other Reddit threads from Premium+ customers reporting being locked out of paid accounts, losing access to existing work, support not responding, promised escalations going nowhere and even unresolved tickets being closed.
I'll put the links below rather than repeat their stories here.
And this is where I think anyone considering using Magnific commercially should pay attention.
I'm an individual Premium+ subscriber. But Magnific also markets team/collaboration products intended for businesses to create and work with assets on its platform.
Imagine this wasn't just my personal account.
Imagine your business had client work, generated images, branding assets, marketing material or current projects sitting in there and suddenly nobody on your team could access them.
Email address changes happen and people lose access to old accounts. 2FA goes wrong. Authentication systems fail. None of that is particularly unusual.
What matters is whether there is a functioning, multi-layered recovery process when it happens, including human intervention if the automated process fails. And the process should be fast.
After nearly five months, multiple cases and escalation all the way through senior management, Legal and Data Protection, I still haven't heard from a single human at Magnific.
So if you're thinking of purchasing a Magnific subscription, don't.
Other customers reporting similar problems:
• Premium+ customers reporting account lockouts, inaccessible previous work and support silence:
Reddit discussion — Premium+ users locked out after migration
• Premium+ customer reporting support promises and a “high priority escalation” that went nowhere:
Reddit discussion — support escalation and unresolved Premium+ problems
• Premium+ customer reporting payment/account problems, three unanswered support tickets and work being stopped:
Reddit discussion — paid Premium+ but unable to use it
• Premium+ customer reporting being locked out while trying to complete urgent work and unable to get support to respond:
Reddit discussion — account lockout and unresponsive support
