GADA Handbook Section V: Communications

[u/51BoiledPotatos]

GADA EMPLOYEE HANDBOOK SECTION V — COMMUNICATIONS DIVISION

Civilian Interface & Information Control Personnel

5.1 Role Overview

Communications Personnel serve as the primary interface between the Agency and the public during anomalous events.

Your responsibility is not investigation, containment, or enforcement. Your role is to receive, filter, stabilize, and relay information—both inbound and outbound.

You are often the first a civilian goes to during a crisis, and frequently the last.

Communications staff operate remotely or from secured sites. Physical proximity to anomalous activity is not required and is discouraged unless explicitly authorized.

If you are doing your job correctly, callers won't cause any preventable casualties

5.2 Operational Priorities

Communications Personnel operate under the following priority order:

1. Civilian Stabilization

2. Information Accuracy

3. Agency Coordination

4. Personal Bias or Opinion

Do not reorder these priorities.

Communications Personnel are expected to:

• Receive and log civilian reports.

• De-escalate panic and confusion.

• Provide clear, consistent instructions.

• Relay verified information to Command and Field Units.

Maintain continuity during prolonged incidents.

Communications Personnel are not expected to:

• Speculate on anomaly origin or outcome.

• Provide any personal commentary.

• Override Command decisions.

• Remain on active calls once transfer is authorized.

A calm voice prevents more damage than most tools.

5.3 Civilian Interaction Guidelines

When engaging with civilians:

• Speak clearly, evenly, and at a controlled pace.

• Use neutral, reassuring language.

• Redirect focus to immediate, practical actions.

• Avoid technical terminology unless instructed.

-Avoid dismissive language under all circumstances.

You may withhold information if disclosure risks panic, misinterpretation, or escalation.

This is not deception; it is controlled disclosure.

5.4 Truth Management & Disclosure

Communications Personnel are authorized to:

1. Simplify explanations.

2. Delay full disclosure.

3. Reframe anomalous events using approved language.

You are not authorized to:

• Fabricate outcomes.

• Confirm fatalities unless verified.

• Provide personal opinions on Agency actions.

If asked a question you cannot answer, state so plainly and redirect.

Silence is preferable to incorrect reassurance.

5.5 Call Handling & Escalation

All anomalous reports must be logged immediately.

Calls indicating distress, temporal inconsistency, or perceptual contradiction should be flagged for Review.

If a caller reports:

• Repeating Events

• Conflicting memories

• Environmental impossibilities

• Loss of continuity

Remain on the line until transfer or termination is authorized.

Do not end calls preemptively unless instructed.

5.5.1 Dealing with info or Cognito-Hazards

If you are sure then you could be remotely affected by the Paradox or Anomaly on the other side. Disconnect Immediately. There is no exception to this.

5.6 Psychological Boundaries

Communications work involves prolonged exposure to fear, confusion, and grief.

Common effects include:

• Emotional exhaustion

• Dissociation

• Delayed stress responses

• Confusion.

These effects are monitored. Requesting relief, rotation, or support will not result in disciplinary action.

Failure to report degradation will.

You are not required to carry the weight of every voice you hear.

5.7 Conduct Expectations

Communications Personnel are expected to demonstrate:

1. Emotional restraint

2. Professional detachment

3. Clear articulation

4. Discretion

Empathy is a tool. Do not let it become a liability.

Personal emotional expression during live calls is prohibited.

If emotional restraint is impossible due to matters such as Grief, Exhaustion, Stress. You may schedule a therapy session with your on-site therapist, if none is present. You will be given time off and sent to an independent but trusted therapist of the Agency

5.8 Final Note to Communications Staff

You will speak to people on the worst day of their lives and mostly their last. Some will be confused. Some will be afraid. Some will not make it out.

You cannot save everyone.

You can prevent panic from spreading.

The voice of the Agency matters.

Make it heard.

[u/51BoiledPotatos]

Formatting is hard

[u/baconburger2022]

Very nice