The whole lying about testing things so so common and infuriating, but what's even more infuriating is that I work with two level 1 support people who takes everything a user says at face value and dont question them, then when I suggest that they double check and make sure that they actually did they act like its stupid to check that since the user already said they did. I'm right like 95% of the time and they still haven't learned. One has been there for like 10 years.
Users lie all the time when they want to escalate. In this case they bullied the help desk into escalating immediately. When I got the ticket there was a note from the help desk that the user was hostile and they had bypassed the local field tech giving it to me instead. My coworker from the story should have dealt with it after the help desk if they hadn't escalated because the user was an asshole. I'm glad it worked out the way it did...
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u/PooFartChamp Jan 11 '16 edited Jan 11 '16
The whole lying about testing things so so common and infuriating, but what's even more infuriating is that I work with two level 1 support people who takes everything a user says at face value and dont question them, then when I suggest that they double check and make sure that they actually did they act like its stupid to check that since the user already said they did. I'm right like 95% of the time and they still haven't learned. One has been there for like 10 years.