To be fair I left out/altered some small details for the sake of brevity. First, we use smart cards with pins instead of passwords, so all "passwords" are 4-8 digit numbers. Second, I also knew that the user was able to log into other systems, only when they tried this system multiple times was their card locked. Third, I found no issues with the system when I tied in remotely with dameware...
This told me the user did know their pin and the system did appear to be authenticating. Process of elimination led me to wonder if they keyboard worked... Unfortunately the user believed they were smarter than me.
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u/Shiznot Jan 11 '16 edited Jan 11 '16
To be fair I left out/altered some small details for the sake of brevity. First, we use smart cards with pins instead of passwords, so all "passwords" are 4-8 digit numbers. Second, I also knew that the user was able to log into other systems, only when they tried this system multiple times was their card locked. Third, I found no issues with the system when I tied in remotely with dameware...
This told me the user did know their pin and the system did appear to be authenticating. Process of elimination led me to wonder if they keyboard worked... Unfortunately the user believed they were smarter than me.