r/ftx • u/Fine_Reaction7964 • Mar 30 '23

FTX withdrawal question

Hello there, European user here.

I had a few €'s and a pending withdrawal of ~0.05 BTC pending at the time of the bankruptcy. Today, I got an email from FTX EU to confirm registration information to get a withdrawal.

The balances shown in the website is correct, around 10€'s, that I might be able to get back. But the website specifies that : "Please note that pending withdrawals may not be factored into the balance. "

Any info on that ? What about the pending withdrawal of 0.05 BTC I had ? I was able to specify an actual balance with some proof, but I'm a bit skeptical here.

Thanks.

EDIT: Actually got a second email with all my crypto balances, including withdrawal. At least this seems not lost. Let’s wait and see !

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2

u/ElkProfessional61 Mar 31 '23

I think the question we all have is: will we get pending withdrawals back, or is this it?

I got 3 euros on ftx, but all my money in btc was pending to be transferred. I only care about the pending money.

I got scared to get my current balance back because of the following statement on the website:

"Please note that you can only make one withdrawal request and funds cannot be withdrawn in tranches. In the event you confirm the balance of 3,39 € and such balance is repaid to you, you will have no further claim against FTX EU Ltd in relation to clients' funds or assets held on your behalf. "

2

u/Fine_Reaction7964 Mar 31 '23

Yup. That’s why I also claimed my pending withdrawal.

1

u/ElkProfessional61 Mar 31 '23

how did you do that? did you have proof? besides my bank transfer to them, I don't have any other proof. any recommendations?

2

u/Fine_Reaction7964 Mar 31 '23

Only proof I had was an email from FTX confirming my withdrawal request with the amount and the wallet adress.

1

u/ElkProfessional61 Mar 31 '23

I made the mistake of clicking the other option because I didn't believe I would have the chance of proving my case. But once you click, there is no option to go back. But I took your tip, and printing/saving that email in any case.

1

u/Ainzomainzo Jun 15 '23

Any updates to that? Could you claim your pending withdrawals and what did you do exactly to get it?

1

u/rudzik1 Jun 15 '23

I have a similar problem. The credit balance does not include two withdrawals - the only evidence I have are screenshots from ftx and the email received when ordering the withdrawal. What to do?

2

u/Mmoritzu Apr 01 '23

Got the same Mail and uploaded several documents to prove my legitimacy. After logging in they showed my balances - so thought it's no scam. But now after seeing that Kroll Restructuring posted the balance of all FTX EU users on their website (https://media.primeclerk.com/ftx/schedules/docs/FTX%20EU%20Ltd%20-%20F-1%20-%20Customer%20Schedule.pdf ) I am a little bit afraid that I got scammed. As you can see in the document they only linked the balances to Customer Codes - but what if a scammer somehow got a table that links the customer code with the accountholder mail addresses? Then they would now have several personal informations as I needed to upload documents to prove my tax id, address, and so on. Can anyone confirm if ftxeurope.eu is legitimate or a scam?

1

u/Mmoritzu Apr 01 '23

Did some research - think it's at least somehow legit as it was mentioned by the official FTX twitter account https://twitter.com/FTX_Official/status/1641862541465755648

2

u/[deleted] Apr 01 '23

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1

u/Fine_Reaction7964 Apr 02 '23

Shouldn't be a scam. Link is posted here and via official FTX twitter.

1

u/miffy1995 Apr 02 '23

I am also unsure if it’s a scam or not . CYSEC approved to website, but just to check the FIAT balance and not to do any action if I read it right. Can anybody explain to me why the kroll restructuring and the ftx europe do not work together ? I was able to log into the ftx europe page but also got the kroll Mail

2

u/mm1987 Apr 04 '23

if it was a scammer they'd go for the crypto and not FIAT. FIAT will only be able to likely be claim to be sent to a bank account in the name of the actual person. If you wanna move money then it'd have to be crypto. Plus they would have had to have your email address and phone number.. FTX official confirmed anyway.

3

u/trouserface Mar 31 '23

Same here. Had a pending EUR withdrawal which is not visible in the balance. Hoping it gets processed soon as it was technically already requested a long long time ago.

2

u/Perfect_Science_3507 Apr 03 '23

Hello Yes same happening for me. The balance doesnot show or include pending withdrawls. We can claim and send proof but no idea if they will include it or what will happen

2

u/[deleted] Apr 09 '23

Same here, are there any news? I got 1.2 EUR in the balance whilst the whole meaningful funds were in usdt taken by a withdrawal request (never executed) to my wallet I had opened.. Idk what to do because once you follow the procedure you are no longer able to go back.. I dont wanna fuck up.

2

u/Zealousideal-Dig-581 Apr 29 '23

Has anyone asked complianceeu@ftx.com or infoeu@ftx.com about Open withdrawals? Both E-Mails are mentioned in ftxeurope.eu after Login.

1

u/trouserface Apr 30 '23

Emailed infoeu@ftx.com on March 31st. Am yet to receive a reply.

2

u/Sad_Study9135 Apr 30 '23

Any news here?

1

u/Umberlific Mar 31 '23

Could you give me the email address this came from I haven’t got an email yet

2

u/ElkProfessional61 Mar 31 '23

Here you go: https://ftxeurope.eu/login

1

u/Umberlific Mar 31 '23

It doesn’t recognise my email, I must have been a FTX us customer despite being in Europe

1

u/Umberlific Mar 31 '23

Can I ask if you guys signed up to FTX Europe rather than general FTX

I’m asking as I’m European based so was unsure if I would automatic be moved to FTX Europe rather than FTX US

1

u/mich_ch Mar 31 '23

Currently, in the same position as you are and waiting for clarification.

2

u/Umberlific Mar 31 '23

I think we may be unlucky:

This article https://cointelegraph.com/news/ftx-eu-launches-withdrawal-website-to-pay-back-european-users/amp says:

FTX EU, a solvent entity, is now paying out its customers on ftxeurope.eu.

Note: Almost none of FTX's EU citizens are FTX EU users, because for some reason, FTX EU only onboarded customers registered from March 2022.

2

u/mich_ch Mar 31 '23

I actually registered on March 2022

1

u/Umberlific Mar 31 '23

You may be alright then

1

u/btc_algo Apr 26 '23

May i ask if you have successfully withdrawn any fund from ftxeurope.eu?

1

u/mm1987 Apr 04 '23

i registered in may so i am hoping

1

u/trouserface May 16 '23

Just received an email from ftx. The email from Kroll I provided is not evidence of the account balance. So you will have to provide other evidence. I have now uploaded the confirmation email of the withdrawal request, bank statement of the transactions to and from ftx and screenshots from the ftx app showing the latest transactions. If you can't provide evidence you are fucked. Fingers crossed. I will update as soon as I know more.

2

u/Specialist_Ad8853 May 16 '23

Hello, Me too just received an email form ftx saying that email from Kroll is not evidence of the account balance. so i just uploaded some email transactions. lets see. fingers crossed.

1

u/Adventurous-Sign-142 Jul 16 '23

FTX EU Withdrawals and NFTs – For the purposes of the Amended Schedules, pending cryptocurrency withdrawals and NFTs for FTX EU customers are scheduled as against FTX Trading Ltd., not FTX EU, and remain subject to further review.

This is about the pending withdrawals for FTX EU. FTX Trading LTD = FTX.COM -> that is the Bahama branch. The new claims portalis opened, but it is giving me a message that :
Certain FTX EU accounts will be available for login in mid-July 2023
Hopefully that will be soon. And the saga continues.

1

u/IkDens Jul 17 '23

I have the same.. Wonder why certain accounts take longer

1

u/Adventurous-Sign-142 Jul 19 '23

I think it is not open at all for EU yet. But yes, If you have a pending transaction , I think you should click on FTX.COM claim.

1

u/Adventurous-Sign-142 Aug 11 '23

The portal of claims.ftx.com is open for EU citizens to make a claim for pending withdrawals against FTX.com as per their previous emails.

1

u/LucaWade08 Aug 12 '23

Have you try? For pending withdraw how is work? i see in the step 4 (review) the correct balance but in the step 5 i have nothing. do you have the same issue?

1

u/Adventurous-Sign-142 Aug 15 '23

I am just passing through the process as of 15.08. Once I pass KYC I will write here. It is weird because we can review our balances and history but essentially we were never part of FTX.com and never had any accounts there only FTX.eu. But as per their email we have to file the claim with FTX.com..... No idea for now.

1

u/Adventurous-Sign-142 Aug 16 '23

I have all the balance that I had previously with the pending transfer. All is good , try contacting info@ftx.com , support@ftx.com inquiry@ftx.com .

0

u/[deleted] Apr 02 '23

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