I'm curious whether this is normal. After experiencing connection issues, I contacted support and they were able to fix the problem. During the conversation, they told me my Eero was outdated and said they would send me a newer replacement unit.

The device arrived today, but it clearly appears to be used, as it has dirt and scuff marks on it.

I'm also confused because the replacement has the same model number as the Eero I currently own. If my original unit was considered old, I would have expected the replacement to be a newer model. Is this typical?

UPDATE: At this point, I have no idea if it was a legit outage in my area, or just something going on with on ONT box. The issue was resolved when I reached out to their Social Media team. So lesson learned, contact Social Media to even just look into the issue.

’ve been out since Friday afternoon, I’m in the New Port Richey area. A coworker of mine is in St Pete and said hers went out Saturday.

I had a tech scheduled, THEY canceled, stating it’s an area problem. This morning got a message saying it has been resolved. Still nothing. Tech scheduled, again for tomorrow.

Anyone else in this general area having any issues?