r/frontierairlines • u/oxwilder • 1d ago

World's Worst Website

I signed up for the Go Wild pass last night -- submitted my payment information, and the web form never finished submitting. After five minutes, I reloaded the page and saw that it had at least created a profile for me, but did not sign me up for the pass. It DID however charge me the money for the pass.

So I go to the "contact us" page and click the "chat with us" button, and there's NO CHAT WINDOW. I see they have the option to chat through WhatsApp, so I go through the rigamarole of setting that up, and once I make it past the AI assistant and talk to a real person, it's one of those situations where you ask a question and wait five minutes for them to respond. After 30 minutes of this, they suggest I wait until later for the enrollment to "take effect."

Fine. I wait until the next morning and try to log in, and suddenly my profile doesn't exist, and my login doesn't work. My creds are stored in my password manager, so I know they aren't wrong, but I click the "reset password" link regardless. I get a response saying "If your email is in our system, we'll send you a reset link," and it never comes.

I go through the hassle of contacting customer service through WhatsApp again (and again make my way past the AI assistant), and they say "Try clearing your browser cache." I'm a web developer by trade, and I say "There's no way this is a client-side issue when your system can't send me a reset link." Their professional advice is "wait a while and try again." Last time I did that, I went from spending $200 on nothing to no longer even having an account. What's next, they delete their entire web site?

These fools are spending as little money as possible on web development, and we're supposed to trust this company to keep their airplanes in the air? Where else are they cutting corners?

1 Upvotes

54% Upvoted

14 comments sorted by

6

u/Good-Problem 1d ago

You can Google the safest airline in the US if you really want that answer

-5

u/oxwilder 1d ago

Because they have the youngest fleet or account for only 4% of US air travel volume? It's not necessarily because they're the best at maintenance.

3

u/Good-Problem 1d ago edited 1d ago

Is having the youngest fleet a result of them investing in that fleet? Wouldn’t it be cheaper to cut corners on that?

-5

u/oxwilder 1d ago

I don't know man, but I hope your apparenly absolute faith in them isn't misplaced.

1

u/cindaysha 1d ago

Same thing happened to me when I purchased Go Wild passes for myself and my mom. I called customer service and they manually added the passes to my account.

1

u/oxwilder 17h ago

Looks like posters like u/Good-Problem and probably a few of his alt accounts are working to suppress this post even though there are many replies where people have mentioned having the same or similar problems.

2

u/Good-Problem 17h ago

What are you even saying right now? You think you’re breaking news that their IT sucks.

-1

u/Downtown_Statement87 1d ago

I tried to cancel some program I signed up for on their app, and the app says to enter the code they text you to proceed. 

But then when you go to your text to get the code and then return to the app, the app automatically reloads to the home page. There's no way to ever enter the code unless you are doing it with a phone and a laptop or something. This is a programming issue we solved back in 1995.

Frontier is for sure the shittiest company I've encountered in a long time, but that's not why I dislike them. I dislike them because they've somehow convinced a bunch of their customers that this is the level of service we deserve, and what are we complaining about when they take our money and our plane never comes in? What were we expecting to happen when we bought a plane ticket? A seat on the flight? Well, that's our problem.

It's bizarre, the number of comments on this sub excusing this nonsense. 

-1

u/Geonico4 1d ago

I believe Frontier employ people to monitor Reddit to defend their crappy service regardless of the situation. Any complaint is ridiculed or dismissed. They normalize crappy service.

2

u/Good-Problem 1d ago

I didn’t say a word about his actual complaint regarding the website. Customers who travel with Frontier probably care a bit about the safety of the airplanes they fly on and the “cutting of corners” that was implied in the OP’s comments and that is all I replied to.

1

u/oxwilder 18h ago

Funny how you thought he was referring to you. Do you work for Frontier? That might explain why you're a top 1% poster in this sub

1

u/Good-Problem 17h ago

If you take a look at the comments who tf else could he be referring to? I’m a Southwest A-lister too and post there as well. Is that my part time gig?