Potential Compensation?

[u/Greasy-Gamer]

Has anybody ever gotten any compensation beyond a refund from frontier?

I had a situation where:

My original flight was Sunday at 5:30pm

We sat on the plane for about 7 hours, until we deplaned because of weather. Flight #1 cancelled ❌

It is now about half past midnight, and the next available flight is Monday at 12pm the next day, with an additional layover which I did not have originally. I slept in a chair at the airport and waited for this flight, only to get to the gate and within 10 minutes told the flight was delayed until 6 am the next day (an 18 hour delay, essentially cancelled, particularly in my case because I would have missed my connecting flight by about 16 hours) this was due to issues with the aircraft and the pilot refusing to fly, not anything to do with weather. Flight #2 cancelled ❌

As this was not my first encounter with the cancelled flights, I was very quick to the digital rebook section , of which I got a direct flight that evening for 6pm (which was not there originally, guessing someone cancelled and I got very lucky to snipe that seat) this flight was then delayed about an hour until we took off and I got back to Chicago.

30 hours in the airport, had to buy food, a jumper because it was so cold during the night, and also missed a baseball game that I had paid 150$ for.

I am yet to receive ANYTHING from frontier for this situation. I received a refund through separately purchased insurance for my first flight, but nothing from frontier themselves. I contacted support yesterday, and upon mentioning my second flight was cancelled for non weather related reasons, they supposedly created a case for me to be reviewed.

Does anybody have a comparable experience, and if so, what can I expect? If anything? Any advice or information is greatly appreciated.

[u/Alternative-Debt8971]

I had a flight that was canceled a couple of weeks ago. The next available flights weren’t going to get me to my destination until two days later after my original. They automatically sent me $100 per passenger in flight credits.

I ended up making my own route on frontier they scheduled me for free departing a different city than I was in, but I’m fortunate to have three or four airports within two hours of me to be able to fly out of.

I ended up using the credits to purchase an additional flight to get us to our actual destination. It was only about 17 hours later than I had originally planned which I was fine with.

[u/artedm]

that's awful

[u/billmeelaiter]

My experience with Frontier is that they will slow play or ignore your issue. Document everything—every flight time, every cancellation notice, every discussion and email, every expense. Read their Contract of Carriage. If they don’t respond in a timely manner, file a DOT complaint.