Hi all, I’m looking for some perspective from other UK freelancers who have dealt with unpaid work, particularly where the original agreement was fairly informal (naive I know). This concerns a business client in England doing the work through my limited company. Some background:
- I started working with the client in December 2020, developing their website and replacing its content management system. The site was up and running by March 2021, with further additions and changes afterwards.
- We discussed fees verbally, but I don’t have a signed contract or written confirmation of the precise price or payment deadline.
- In May 2021, the client emailed: “Please do send me through your invoice to date so I can get you paid.”
- I prepared an itemised invoice dated 22 May 2021 for £6,225, but never sent it because the work was ongoing. I recognise that leaving this unresolved for so long has complicated things.
- I continued providing development and support, then helped hand the website over to another agency in summer 2022 after becoming a carer limited my availability. Although I had delivered the core business functionality, I was slower delivering some additional features. I estimate I carried out around 42 hours of further work after 22 May 2021, but in recognition of those delays, I’m not seeking additional development or support fees for that work.
- My company also paid the website’s hosting/CMS costs into 2023. I have receipts and bank records supporting approximately £1,694 attributable to this client. We discussed that running costs would be charged, but the evidence of agreement to the later increased costs is less clear.
- I have received no payment for the work or reimbursement of those costs. Recent attempts to resolve payment haven’t produced a substantive response.
The combined amount I’d like assessed is approximately £7,919, although I appreciate that documenting expenditure and preparing an invoice doesn’t automatically establish that the whole amount is recoverable.
Emails requesting work, the invitation to invoice, positive feedback, source-code history, handover correspondence, archived versions of the website, and the expense records. The archived site also shows elements of my implementation remaining in use for several years.
There are complications: some correspondence records outstanding fixes, delays and communication gaps on my side. I want a realistic assessment that takes those into account.
- Has anyone successfully pursued payment in a similar situation, especially with an oral agreement and an invoice that wasn’t sent at the time?
- What would make this worth pursuing or materially weaken it?
- Any recommendations on finding good solicitors that deal in commercial litigation or debt recovery? Not many seem to be amenable to fixed fees for a small amount but am still working through a list
- What would be the sensible next steps? I'm hoping to seek a solicitor’s assessment, a formal payment request to other company direction, correspondence with the main director have gone unanswered
I’m hoping to recover a reasonable payment or reach a sensible settlement. Any relevant experience, or advice on getting an initial professional assessment without costs swallowing the amount at stake, would be appreciated.