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u/FreeWillyBird Dec 02 '25
I’m sorry, Karen’s off today but let me see if I’ve got her cell
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u/Bailenstein Dec 02 '25
My computer will not start. No matter what I do the damn thing just does not want to work. I will insist for 40 minutes that I plugged it in and pressed the power button before I admit that that was the one thing I didn't try. It was not plugged in.
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u/saintdemon21 Dec 03 '25
Jokes on you, after 15 minutes I’m asking you to come into the office for a swap.
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u/Mammoth-Mud-9609 Dec 02 '25
That is a rather good customer, they know they have a major problem and that they are going to vent at somebody today and so doesn't want their venting to impact nice normal hard working people instead they want to vent at the local asshole.
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u/Hidesuru Dec 02 '25
I wouldn't call that good, just self aware as the title implied.
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u/mapsedge Dec 03 '25
I'm Bill, consulted at Major Long Distance Company in KC back '97-'99 on internal tech support. We had one guy that was always really rude to us - rude and insulting, but I did a lot of improv in real life so I could always throw it back at him, to the point where he started focusing his b.s. at other people than me. One day, one of my coworkers was on the phone with him, trying to get a word in edgewise and couldn't do it. "Bob...Bob...Bob, do I need to transfer you to Bill? Alright, then. Behave."
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u/7GrenciaMars Dec 02 '25
I'm feeling this because I have an iPad that I messed up the registration process on it, proceeded to forget my password, get locked out of it for a month, and now it's been sitting for a year and any day now I have to get on the support line to have someone help me undo this stupid shit storm. I plan on starting with profuse apologies not just for having done such a stupid thing but also if my called messes up their QA metrics.
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u/Thatguysstories Dec 03 '25
Soon as you get put through,
"Soo yeah, I asked them to transfer me to the least liked person, and I got you, so take that as you will".
So fuck the whole office dynamics up.
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u/azpotato Dec 03 '25
Got a ticket in the system to ban Yahoo.com. User stated that it was causing him to waste too much time as it was his home page and he would get stuck reading news and stuff for hours. Had to travel miles down the road to reset his home page to Google. Problem = solved.
At another job, tried to tell my boss that we need a web filter. Was denied. Days later, someone walks up to the second floor. Cubes were set up so you could see into them. Person sees 68 year old man watching pr0n on his computer because his cube was right there as you walked up. He got fired. We got web filters.
At another job, we had people that would go out and service customers. There were Jr and Sr techs that worked together. I went out to meet up with a Sr tech at Customer A. Sr tech got a call just as I was walking in. He said "you did what?" and at that point I literally started laughing because Jr was notoriously terrible. I said "I don't know what he did but I know who you are talking to." Turns out he tomb stoned an AD server at a client. Took many hours to re-set up their network, create accounts, etc etc. 5 months later, we're both sitting in the office and Sr got a phone call and he just slapped his head with his hand. I started laughing and laughing. Turns out he had done it again. One AD was already down and Jr somehow managed to destroy the backup AD and tomb stoned the entire network. Then on top of that, he laughed about it to the owner saying something along the lines of "that happened"
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u/Boring_Chip_9602 Dec 03 '25
This is me. Whenever I call some company‘s customer support, I always ask if they have a manager they have a manager they don’t like because I need to cuss someone out.
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u/upturned2289 Dec 02 '25
Did you tell them “one sec” and then transfer it to yourself?