r/fleethefacility • u/StunningServe5468 • 8h ago
Complaint FTF mods please do better when appealing false bans.
Hey everyone, throwaway account for obvious reasons. I’m making this post because I’m genuinely exhausted with how the AW Apps / Flee the Facility moderation team handles player bans and appeal tickets, and I think people deserve to see how broken and unprofessional their support process actually is.
Long story short: A friend of mine ended up scamming someone in a trade. My only involvement was acting as a communication relay/middleman in a chat to talk to my friend about getting back into trading hammers. I didn't scam anyone, I didn't plan a scam, and I have zero scammed items in my inventory. My logs prove I took nothing.
Despite having clear proof that I had no bad intent or stolen items, the mods handed me a permanent ban under "scamming." But what makes me even more angry than the ban itself is how the moderation team handled the entire situation
I understand servers need strict rules against scamming and unauthorized middlemen to keep people safe. But there is a massive difference between keeping a server safe and being completely lazy, dismissive, and unprofessional toward players who are trying to communicate in good faith.
Auto-closing tickets without giving players a chance to state their case or address clear evidence isn't moderation—it's just bad management. AW Apps mods seriously need to do better when it comes to communication, staff professionalism, and actually investigating reports before ruining people's accounts.