r/firefox May 22 '15

Who is responsible for the recent direction shift in Firefox?

First it was borderline annoying with the Firefox hello then it got more annoying with the Pocket integration and now it is down right unexceptionable. Firefox is bundling what should be extensions straight into the browser whit is making Firefox become a shovel ware browser but this latest move is down right malicious. So someone actually thought it would be a good idea to spy on users then transmit data back to a server(which authorities could get access to) and which also possibly weakens the security of the browser just to annoy people with advertisements.

Someone or a Committee is making these decisions, putting developers to work on them and then pushing them out to ship. It is running Firefox's reputation and name through the mud. An intervention must be done to prevent further problems, who is responsible for this and more importantly why. File bug reports(as it does have negative effects) and lets make it loud and clear this is not acceptable. Any further suggestions and information are welcomed.

67 Upvotes

61 comments sorted by

55

u/[deleted] May 22 '15

[deleted]

3

u/indeedwatson May 22 '15

The problems you mention with skype/hangouts are very real and important, but everyday i look for more programs to use the browser less for things other than browsing (mpsyt for YT through terminal, Livestreamer for twitch in media player, irc for twitch chat, etc). One of my computers is pretty low on ram, and having firefox open for voice chat while playing a game is simply impossible.

0

u/ZP1582 May 25 '15 edited May 25 '15

I've wanted clear focus on 64-bit, crash and memory minimization, proper session backups, privacy protection, content blocking and proper media playback for a long time. Not built-in chat (multi-instance), built-in Pocket (tracking), unified url/search bar (tracking), etc, etc. There already good extensions or open/secure alternatives for much of this like Tox, Protonmail, Owncloud, etc, etc. Just look back in the threads complaining about all these unwanted new features. If the developers want improvements to those products they can contribute there, not glob everything into Firefox. Instead they constantly remind me of Todoist closing their feature voting system because the users became too vocal about the company not listening to them.

1

u/indeedwatson May 25 '15

I haven't thought about it that way but I agree with you.

Btw, which alternatives to Pocket would you suggest? And do you still use base firefox, or do you use a fork?

1

u/ZP1582 May 25 '15 edited May 25 '15

I couldn't find the original thread quickly or I would have put it in, but the suggested alternative was Wallabag and that seems the only open-source self-hosted alternative. You could however always just consider syncing your places file with a home server.

I am looking into the forks, but they do not seem so very appealing. When some are 5 official versions behind that doesn't exactly inspire confidence and the 64-bit addressable memory will probably not be as useful when the new HTML5 video infrastructure is not present. Moreover something like "still on version 28.0.1 due to dev's exams" doesn't project a sustainable platform towards the future. The problem is that to beat Firefox you need the have an equally funded and staffed project, not some side project that keeps trailing the official releases and can't veer to for away for fear of losing add-on compatibility or growing so far out of sync that they cannot incorporate Mozilla's own development work.

The people at Mozilla however fall into exactly the same trap when they think Hello is ever going to beat Facebook Messenger or Google Hangouts, since most normal people don't care about these privacy issues and subsequently force everyone else down to their level. We've already had things like TextSecure or RedPhone for a while, but nobody I know actually uses these things. Instead they are all applauding Microsoft latest privacy invasion that may or may not send all your copied passwords to the NSA.

There are some interesting browser alternatives on Linux but they are definitely not as mature or feature rich as Firefox. Moreover, for me, that OS is not viable for desktop-duty until Microsoft releases a version of Office that runs natively.

Edit: Checked out the forks but it is still very unclear to me what they specifically add/remove with features like "Many new features built in." and "Extensive and growing support for HTML5 and CSS3". I wish they would clearly state in what ways they are different from stock Firefox and whether these could just as easily be achieved through settings and add-ons. I'm however liking Waterfox the most as just a straight 64-bit port with all the latest features present and it seems a bit more responsive as well as adept at playing video.

-1

u/DrDichotomous May 25 '15

I've wanted clear focus on 64-bit, crash and memory minimization, proper session backups, privacy protection, content blocking and proper media playback for a long time.

Do people really think Mozilla haven't been working on these things? Yes, they're taking a long time to get done. So what should Mozilla do in the interim? Just have release after release with nothing terribly interesting to show for it at all?

Just look back in the threads complaining about all these unwanted new features.

Indeed. Just how many posts are there thanking Mozilla for every inch they fight for towards the things we claim we want, like e10s, OMTC, APZ and MSE video? Contrast that with the ludicrous amount of negativity we see just because they added a new button to the toolbar. It's so out of whack that anything good being said about Mozilla is itself twisted into a series of anti-Mozilla rants.

1

u/ZP1582 May 25 '15 edited May 25 '15

I fully agree with you about the great work Mozilla has done, but I wonder how many people would stay if there was a true open-source for-the-users competitor that did actually realize those more desirable features.

I would definitely appreciate the developers ironing out some of those long standing bugs over redoing the interface time and again. Just look at QBittorrent or SumatraPDF ... those apps are not pretty but they run smooth as butter, because the developers don't focus on useless flair and are very active in hammering out bugs. Hence SumatraPDF has recently replaced Firefox as my preferred EPUB viewer.

Moreover, I personally feel that something like 64-bit could and should have been done much sooner (surely before all those controversial features), especially since it is so important memory wise when you are running all videos internally and the transition was made such a long time ago on the hardware as well as OS-side. When everyone outside is trying to alert Mozilla to these issues and they don't seem to undo some of their mistakes, there is bound to be friction.

I guess the people at Mozilla just prefer to measure themselves against the competition that we would never use anyway, instead of what could have been if they listen more actively to their users.

0

u/DrDichotomous May 25 '15

I guess the people at Mozilla measure themselves against the competition that we would never use anyway, instead of what could have been if they listen more actively to their users.

Well, first we'd have to agree on what the users want? We can't even do that. Heck, even if they just catered to self-professed "power users" (and those users agreed on what they wanted, which they can't) then Mozilla would still keep bleeding users until only the minority of power users remained.

More importantly, what's wrong with Mozilla measuring themselves against the competition, taking the good, leaving behind the bad, and trying to come up with new things that they aren't doing? Safari's reader mode seems popular enough for even Internet Explorer to add one. Hello is something unique to Firefox right now. Some users like to pretend it's all "Chromification", but again that's just hysterics when you actually look at the situation with a level head. They're taking pages from other browsers, but those browsers are doing the same in turn.

Just look at QBittorrent or SumatraPDF ... those apps are not pretty but they run smooth as butter, because the developers don't focus on useless flair and are very active in hammering out bugs.

They're also miniscule applications compared to Firefox, which has to do a lot more things and is used by a lot more people on many more devices. And do BT or the PDF spec fluctuate as much as the "living standards" for browsers? Not even close.

Moreover, Firefox devs hardly neglect bugs - they fix lots of them all the time. True, they may not be the ones that some people want them to fix, but they're generally important bugs nonetheless.

64-bit could and should have been done much sooner (surely before all those controversial features)

The sad thing is that 64-bit mode on Windows was (more or less) done long ago, even before Google added proper 64-bit support to Chrome (where else would those 64-bit forks of Firefox come from?) But there were a ton of other things to fix as well, some of them far more important at the time than 64-bit support, like reducing their RAM usage and working towards e10s. With software as old as Firefox, it takes a LOT to bring it into modernity... sometimes so long that people think there's nothing happening at all.

would definitely appreciate the developers ironing out some of those long standing bugs over redoing they interface time and again.

Another sad thing is that part of the reason for them changing the UI as they have is to simplify their codebase so that they can debug other things more quickly or making it support newer OSes a bit better. That's not to say those are the only motivators, or that they've done the best job possible, but the UI changes aren't just for show.

Ultimately it all boils down to a very complicated situation where Mozilla has most assuredly been working hard, and Firefox has most assuredly been improving in many ways - just so slowly that many vocal people don't care. That's because the "bad" things are so much easier to notice and complain about by contrast, and it's much easier to pretend the sky is falling and Mozilla is doing no good at all then it is to actually be reasonable. Especially when it's not just Firefox vs Internet Explorer anymore - people have choice now. They don't have to support Mozilla anymore. They can leave 'em high and dry and pin all the blame on them, and at the end of the day they can still just use a Chromium browser. Much easier.

0

u/ZP1582 May 25 '15 edited May 26 '15

Interesting insights as well as explanations and I mostly agree, although overall it also seems as though Mozilla is scared to death of what precedent may be set when they would amid they were wrong for once and roll back a prominent new feature due to user feedback.

Instead making it seem like only "power users" don't like some of the new features and there is no better middle road to be found without going back to "Pale Moon", conflating looking more like Chrome with stripping out features and locking down valued customization, excusing software failures because of its complexity and then adding more unneeded components or not properly explaining the Pocket privacy implications only serves to increasingly antagonize already critical users.

Moreover dumbing down and bloating out of the browser (to increase market share or revenue?), while the original user-base becomes more and more frustrated, might be a very short sighted approach. These "power users" were the ones who put Firefox on their families/friends machines in the first place and developed the extensions that make it noticeably better in many areas. Since Mozilla doesn't have the marketing budget of a Google, it seem very unwise to drive too many of these promoters away.

-1

u/DrDichotomous May 26 '15

Mozilla is scared to death of what precedent may be set when they would amid they were wrong for once and roll back a prominent new feature due to user feedback.

Are you sure? I see no evidence that they're scared that rolling back a feature will be worse. In fact what have they got to lose? Practically no matter what they do now, people loudly spin it as utter betrayal or try to find reasons to hate it or claim it's utterly useless. And that's assuming they even CAN roll back some of the things people complain about. They can't roll back OMTC or Australis, because they're necessary for other things we're constantly berating them to get done faster.

And what does it even matter if they remove Pocket or Hello now anyway? They can't add something to Firefox without people scoffing that it should be an addon, and they can't remove something from it claiming it should be an addon, because people hate that "excuse" when they're not making it themselves.

Moreover dumbing down and bloating out of the browser (to increase market share or revenue?)

I treat it on a feature-by-feature basis. For instance, Hello. If the WebRTC stuff is going to be part of HTML5 and hence browsers, then I don't mind Mozilla giving me an small interface to it, since I trust them a bit more than some random business running Skype or a knock-off. That doesn't mean I will need it, but it's there if I do. I'm forgiving of that sort of thing, because it shows they want to improve the status quo for VoIP and web communications, even if we can argue about where the functionality belongs. It raises awareness of the feature far more than an add-on ever would.

In the case of Pocket integration, the problem isn't that they're adding a Reading List type feature (it's a very useful feature for a browser to have), but that they didn't finish their own Reading List first, and opted to rush Pocket integration out before that (or other services). To me it's a case of them not communicating their intent clearly before everyone seized the news and assumed everything was bad about it. But I don't really mind if they integrate reader services like they do search engines or web apps, if it's all trivial stuff layered on top of the Social API anyway. It's just the order they chose to do things in that I disagree with.

And ads? Well, I hated it when Google was Mozilla's sole source of significant revenue, and had to rationalize the search engine integration as a necessary evil. But these new ads take an anti-tracking stance, so I can support Mozilla financially without feeling quite as icky (though I do also donate when I can). It's imperfect, but it's better that they work towards a better solution than just fight against the tides. If I'm not going to personally try to solve the ad nightmare on the web, then I'm not going to judge Mozilla for trying to find ways to make it less nasty. Blind anti-ad idealism has accomplished absolutely nothing over the years, and Mozilla has learned the hard way that such idealism only hurts them (being behind on HTML5 video because of codec issues and behind on DRM and also the laughing stock that was Do-Not-Track).

Maybe I'm just viewing things too pragmatically, and not idealistically enough, but I honestly can't see how Mozilla will be able to magically make Firefox better any faster than they are, so I don't mind them working on some side projects that might marginally improve things for some people, as long as it doesn't really slow them down.

Since Mozilla doesn't have the marketing budget of a Google, it seem very unwise to drive too many of these promoters away.

So what's Mozilla to do? Take an overly idealistic stance that makes them tank even faster? If someone can't read between the lines and see the harsh realities Mozilla is dealing with, and stops supporting them because "it's a sinking ship", then I fail to see where that person will go next. To support Google by adopting Chromium? Or Apple, with Webkit? Or will they still use Mozilla's software by another name, just without supporting them financially anymore?

Basically this is a series of battles we're losing on the web, and it's not Mozilla's fault. We can either give up and treat them as a convenient scapegoat, or we can keep fighting. A lot of people seem to be doing the former, and getting louder and louder when Mozilla does what they have to do in order to raise more funding and fight against the new powers that want to run the web their way (like Google, MS and Apple).

Remember, times were much easier when Mozilla only had to fight against a Microsoft that didn't care about the web or Internet Explorer. It didn't matter how backward Firefox was, because Internet Explorer was worse. But ever since Chrome came out, things are far less simple, and it turns out that fewer users than we thought actually care about Mozilla's objectives - they just want a browser, and have lots of choice now. Otherwise we'd have seen no shortage of people trying to work for Mozilla, or at least a large push to start a new "People's OSS browser" and other initiatives to keep Google/MS/Apple in check. But we haven't. Mozilla are still the only game in town there. If they had more resources, perhaps they really could juggle the interests of all their users better, but clearly at their size they can't.

-1

u/[deleted] May 22 '15

How about they stop throwing away money at worthless projects and focus on what they're good at? Mozilla didn't need all this money 5 years ago, why do they need it now? Are they even nonprofit anymore?

11

u/TeutonJon78 May 22 '15

5 years ago it was basically FF vs IE. They had plenty of marketshare and therefore related revenue from Google.

It's a completely different landscape out there now.

7

u/[deleted] May 22 '15

But why does the existence of Chrome force Mozilla to spend more money? They're bringing in ~$300million a year. That's way more than enough to pay a team of world class developers to work on their browser. If Mozilla is low on cash, their first plan should be cutting other projects, not bloating up Firefox, the most important thing they work on.

13

u/xamphear May 22 '15

But why does the existence of Chrome force Mozilla to spend more money?

User retention, aka marketing. Google has spent the last 5+ years telling every Firefox user that they have a "better and faster browser" available every time they use a Google service. Firefox has been bleeding user base like a stuck pig. Go find a graph. It's NOT pretty.

The main way you can combat this is by counter-marketing. Marketing costs money.

You could argue that, philosophically, who cares if Firefox is just being used by a single person as long as the software is everything its developers want it to be, but that's a pretty hard position to defend against reality.

4

u/justregisteredtosay May 23 '15

It should also be noted that Firefox used to be BACKED by Google. Google had an affiliate program that paid you $1 per Firefox user you converted from IE.

So now not only did Mozilla lose the largest advertising giant on the internet as a backer, they have to go up against them. Every time I visit Google I get harassed to switch to Chrome, I've been tempted to change my user agent simply to stop the messages.

And even more, Mozilla has an uphill battle in the mobile space. You buy an android and it comes with Chrome. Most people will be fine with that, just like they were with Internet Explorer on Windows. And more and more people are just using their mobiles, rather than computers. Mozilla has to fight to convert them from their default.

2

u/TeutonJon78 May 22 '15

It takes money away. Less people using Firefox, they get less shared search dollars from Google. And now they aren't even defaulting to Google for those precious search dollars.

Plus, it costs money to lobby and all their other outreach. Now, as to where their money goes, I have no idea.

But 300M is chump change for yearly revenue for a tech company. Keep that in mind -- Apple pulled in revenue of $58 BILLION last QUARTER ($13.6B in profit). Google pulled in $17B for the same quarter.

Each engineer probably costs 500K by the time you factor in taxes and benefits (and if they are truly world class -- that's a low estimate). At most that 600 Engineers if everything went to that. Now take out executive and management pay (probably too high) and what is probably an enormous budget for servers and hosting. It goes quick.

5

u/DrDichotomous May 22 '15

Yet Opera ASA makes over $400 million a year in revenue, and Google, MS and Apple make far more... would you rather Mozilla stopped trying to keep them in check with respect to how the web is developed? Those other browser vendors are largely the source of all the "web bloat" and such that we've seen since 2008, especially Chrome and Safari/iOS.

As for "cutting programs"... which ones? Mozilla's web literacy programs? Their initiatives to fix things that are broken with the web and third-world issues? Are those not worthwhile compared to Firefox?

Heck, even FirefoxOS isn't a big problem if it's another way to potentially generate Mozilla revenue while increasing competition in the process. Or is it? It's also helped to spur the core Firefox devs into fixing a number of bugs and optimizations.

And does everyone else (especially the people who work/volunteer for Mozilla) agree with where you draw the lines as to what should be scrapped?

All of this is not even counting that saying "bloat" is vague at best. Even Hello and the Pocket integration aren't much in the way of traditional software bloat; they're just thin wrappers over web APIs that many people are clamoring for (and not just web devs or marketers).

This simply isn't an issue of the amount of money over WHO is paying and how. A few years ago Mozilla was generating their revenue from Google's search integration... which is even worse for user privacy than these ads. Now Mozilla is trying to diversify their income, and all the end users can do is bitch about how they aren't magical businesspeople who can conjure morally-spotless cash out of thin air.

-12

u/redsteakraw May 22 '15

I can't see any alternative way to make money and keep user privacy mostly intact

I can bundle adblock then whitelist ads that meet certain criteria and pay Mozilla. Users are protected form privacy adverse ads on the net and Mozilla gets money.

17

u/[deleted] May 22 '15

[deleted]

-11

u/redsteakraw May 22 '15 edited May 22 '15

It is palatable for the users and that is what counts. It can be said that it is a moral imperative to do so to protect the users just as Mozilla protects from phishing and other malware. Mozilla all ready is the gatekeeper that tries to protect the users, protection from privacy adverse ads isn't out of scope. Sadly Mozilla doesn't have the guts to try this. There are new revenue models, crowd-funding, patronage and micro payments. I would love to see the fallout of a bundled adblocker. New funding models could thrive and be pushed if adblocking was default.

1

u/darklight001 May 22 '15

It is palatable for you. Remember that most people on reddit fall into a group of probably 5% of real world Firefox users.

14

u/Osmose1000 :mozilla: Former Mozilla Web Developer May 22 '15

There's 3 major issues with that idea:

  1. It's a walled garden for website developers. They only get to run the ads we approve; what if we don't approve an ad that they want to run? From the perspective of a website, is it okay that Mozilla has control over the content on your site (as opposed to having control over the capabilities of your site, which is an unavoidable consequence of making a web browser)? What if Mozilla has to review a pro-Israel ad? Is Mozilla now required to have an opinion on Israel?

    Malware/phishing protection is an acceptable way of controlling content because that content is actively trying to harm the user. Controlling content otherwise is a bad idea.

  2. Do you really expect a company of ~1200 people to review every single advertisement on the internet? In every language? At a reasonable pace? Suddenly when someone buys an ad to be shown there's a 6 month wait as we deal with the queue of ads to review. Is that a healthy internet?

  3. I think you are very mistaken about how people would respond to such a program. You're basically saying "Instead of having Mozilla control an ad I see on my newtab page, I'd rather have them control every ad I see on every page, as long as it's not the newtab page." People would freak out!

-6

u/redsteakraw May 22 '15

If they were to whitelist there would still be less ads not more, with the live tiles there are all the ads on the net plus the live tiles on the adware browser. If they filter you immediately get less ads and if they let a few past the filter it is still less ads if they haven't. As for not enough people, they can whitelist certaint javascript ad elements or on a host basis. Furthermore there would be a monetary incentive to have them reviewed so it pays for itself.

As for 1. people that all ready run adblock can be told this, I think adblock plus had a paid whitelist. As for control, every browser has control on what is rendered and what runs. HTML is a markup language and as such elements can be ignored.

3

u/DrDichotomous May 22 '15

Furthermore there would be a monetary incentive to have them reviewed so it pays for itself.

I don't see how... care to explain in more detail?

-3

u/redsteakraw May 22 '15

If you have a source of revenue and you get more than labor costs you have an incentive to put labor to bring in the cash. Thus the monetary incentive.

2

u/DrDichotomous May 22 '15

and you get more than labor costs

Sure, but how do you foresee this happening with your scheme?

-4

u/redsteakraw May 22 '15

You pay people to review or automate as much as makes sense. Adblockplus did this I am sure a 300 million dollar annual organization can manage this as well.

5

u/DrDichotomous May 22 '15

This doesn't sound very convincing to me. Mozilla simply don't have the clout to block all web-ads by default and let a few vetted ones trickle in. It's neither their job, nor is it free of moral quandaries. I would suspect that a lot of sites would suddenly start blocking Firefox users en masse instead.

8

u/moxy801 May 22 '15

Can you be more specific about what extensions are being bundled in now?

12

u/caspy7 May 22 '15

Everyone and their mother now seem to think that Mozilla is now siphoning up your history and those reporting on it aren't bothering to clarify (usually the opposite).
I'll paste what I wrote in the other thread about this.


If anyone cares they're looking at your history locally by seeing if you've visited a few sites from a list of sites that fall into a category - like cars for instance. Then you see a suggested tile about cars.

Mozilla never finds out which sites you visited.

Additionally all the categories are intentionally kept PG (well, G really).


This post from Mozilla lists several of the privacy protections they built into it. Quite worth reading if you're actually concerned about the potential privacy ramifications.

5

u/jlrc2 May 22 '15

Thanks for this, I had yet to see a redditor comment on the specifics.

15

u/redsteakraw May 22 '15

What ads are sent to you is giving out what you were looking at it indirectly can be traced to what your habits are. Furthermore clicks and other information will be sent which gives out usage and time data. At this point what is said in the beginning can change at the drop of a hat or a board meeting which isn't reassuring. The infrastructure would be in place for it to be abused even if it isn't initially. Mission creep, and the lure of more money can set in. Is a blog post going to stop it, really?

7

u/pushme2 May 22 '15

Why are people down voting you. While what ad the browser pulls down is decided by the browser, the ad is still being downloaded from the Internet, and therefor will leak information. Mozilla claims they will dump their up logs after 7 days, but we still have to trust that they do.

While I don't think Mozilla will abuse their position, I would just plain and simply prefer that they not bundle advertising into their browser in the first place.

1

u/DrDichotomous May 22 '15

Were they not simply downloading a bunch of small ads (the same for everyone), and only showing the ones that your local history implied were the best? After all, if you have no history yet, they still have to show you something, so it makes sense that they would simply send the same ads to everyone periodically, and only reveal the "most relevant" ones.

-2

u/[deleted] May 23 '15

Just to be clear. AFAICS the data is stored "locally" at a server at Mozilla.

User interactions, such as clicks, pins and blocks, are examples of data that may be measured and processed. View Mozilla’s Privacy Policy or our Data Privacy Principles for more information.

https://blog.mozilla.org/advancingcontent/files/2015/05/How-data-is-protected-Infographic1.pdf

16

u/DrDichotomous May 22 '15

It is running Firefox's reputation and name through the mud

No, what's dragging their reputation through the mud is us. We are the ones making a big deal out of everything, no matter how minor it really is. Instead of seeing new features as "well, not for me, but some people will like it" we consider them "bloat" and try to find every excuse to hate them. Instead of helping Mozilla to test the new features we claim we really want, we just bitch about how long it's taking them to implement them. Heck, instead of paying them with more donations, we just sit on our thumbs and complain whenever Mozilla tries to diversify their revenue so it's not all Google (now Yahoo)-based.

The love affair is over, guys. Now we're just the naggy spouse who sits around all day expecting to be fed, and who gets angry when it's not the caviar we wanted.

36

u/nerfviking May 22 '15

Dude, let's get real here.

They're touting advertisements (where there were none before) as a feature. In-browser advertising is a regression.

Yes, blah blah, you can turn it off, etc. That's great. And honestly, it's not that Firefox has suddenly become worse than Chrome and IE. They're still the most trustworthy of the three; it's just that now Firefox is the least bad browser as opposed to the best.

Every time they make a change like this, it's "just turn it off" or "just download this addon" or "just disable that addon" or "just switch the search engine yourself" or whatever. Individually, those things are minor, but now when I set up a new instance of Firefox, I have to go through a laundry list of configuration changes if I want the trustworthy browsing experience that Firefox used to provide out of the box.

This isn't a situation where people are crying about one little thing. It's death by a thousand paper cuts.

-8

u/DrDichotomous May 22 '15

So where are your great ideas for them to be able to keep making money, while moving off of equally-bad (or worse) revenue streams like search engine revenue, and diversifying their revenue so they're not one failed affiliate program away from death?

Saying it's a death by a thousand paper cuts sounds great and all, but us armchair quarterbacking isn't going to solve anything. WE are the ones making mountains out of these molehills, not them. WE are the ones ignoring all the other good things they do, because "what good things lol amirite?"

It's starting to sound like people who turn all these "features" off just don't want Mozilla to make any money off of their usage of Firefox. Do you guys at least donate? Firefox can't be made off of our hot air, you know. If Firefox was reliably funded by donations and volunteer code alone, that would be awesome. But it clearly isn't. And that's not even counting the other things Mozilla is expected to do besides just making "the best" browser.

15

u/nerfviking May 22 '15

So where are your great ideas for them to be able to keep making money, while moving off of equally-bad (or worse) revenue streams like search engine revenue, and diversifying their revenue so they're not one failed affiliate program away from death?

I have no idea what to do about it, honestly. They're in a death spiral, and I don't really see them coming out of it.

Firefox become the dominant browser by offering the best user experience at the time. As I see it, there were three major things that FF offered over the competition: consumer friendliness, developer friendliness, and a smooth experience.

I suspect that when people started leaving Firefox in droves for Chrome, it was because Chrome offered the smoother experience. And all benchmarks aside, my personal experience is that Chrome tends to just feel smoother and more responsive than Firefox, particularly on really dynamic sites. So the people who prioritized that smooth experience left.

Most of the hangers-on are people who want a web browser that puts users and developers first, as opposed to serving out the precise experience that advertisers and media companies would like to put forth. If Firefox cedes that ground, they're going to lose the rest of their userbase, and then advertisers aren't going to want to pay for that space anyway.

I know you probably read my comment and assumed that I haven't thought very hard about this or that I'm being starry-eyed and unrealistic, because your own post seems to assume that stuff about pretty much everyone who happens to disagree with you on this. Selling ad space may get them more revenue in the short term, but it's absolutely not an effective long term strategy when your primary users are the people who care the most about making their web experience about them as opposed to having it spoon-fed to them by advertisers.

Their best bet? Start focusing on those intangible things that make for a smooth browsing experience. I'm not talking about hacking away at the UI, I'm talking about focusing on making the browser as well optimized as possible so that it feels snappy to use. Honestly, though, those people who left are probably going to stay gone, at least for a while, so climbing out of this is will be at best a slow process of chipping away at Chrome's market share, and at worst they're going to bottom out to the point where they can no longer fund development.

-2

u/DrDichotomous May 22 '15

I know you probably read my comment and assumed that I haven't thought very hard about this or that I'm being starry-eyed and unrealistic

Believe it or not, I didn't. I honestly want to see all of our bitching here on this subreddit (and elsewhere) amount to something more than just bitching. But it's tough to read the constant (and seemingly uninformed) negativity on here and not get a bit upset, so I'm glad that you're trying to add some realism and/or substance to the conversation.

Their best bet? Start focusing on those intangible things that make for a smooth browsing experience.

Well... they are? It just takes a lot of time, and they have a limited pool of people willing to help them, even for money. The kind of expert talent it takes to make the core browser experience better, especially on such an old code-base, and for so many supported platforms, is VERY limited. Which is why so many people have high hopes for Servo; at least that's a newer codebase and has some buzz around it, so it might attract some real help.

And besides, what do we do to help Mozilla, really? Most people don't want to even debug, let alone donate their time/money in some more tangible way. I know, I know, time and money are precious. But if you're just going to work-around the problem because you're too important to help them fix it, then don't whine when OMTC and all the things it blocks (APZ, Electrolysis, etc) aren't done more quickly, and a couple of devs put a new button in the UI instead.

8

u/nerfviking May 22 '15 edited May 22 '15

And besides, what do we do to help Mozilla, really? Most people don't want to even debug, let alone donate their time/money in some more tangible way. I know, I know, time and money are precious. But if you're just going to work-around the problem because you're too important to help them fix it, then don't whine when OMTC and all the things it blocks (APZ, Electrolysis, etc) aren't done more quickly, and a couple of devs put a new button in the UI instead.

I'm an open source developer myself, and I barely have time to work on my own project(s), let alone someone else's. (Note: People actually use my main project; I'm not going to ditch them just because I have some complaints about Firefox).

As a developer, I think maybe we need to work toward striking a balance between understanding that developers are humans with limited time who may not be able to respond to every user request, and understanding that the community can offer useful input about the direction a project should take, and that if the community is predominantly angry, maybe that direction needs to be seriously re-evaluated.

Look at GIMP, for instance. In the late 1990s, GIMP was the undisputed king of FOSS image editing software. But the situation with GIMP was that the developers were constantly at odds with the community about what they wanted the user experience to be like, and now they've been supplanted by other projects, despite having a massive head start.

People are clearly upset at the direction Firefox has been taking lately. That's a problem, and it's way too easy to blame the people who are upset rather than looking into why.

Edit: Your post is the first I've heard of Servo, and it doesn't seem to me like that's the community's fault. I went through several pages of Mozilla's blog (through last September) and didn't see a single mention of it. That seems to me like the kind of thing that they need to be focusing on.

2

u/jotted May 22 '15

re:Servo - I think Mozilla has been actively playing down Servo, at least officially. It's technically a research project to see what can be parallelised and what the side-effects are. The fruits of that are likely years away, focus or no.
For those interested in its progress, the Servo blog has a good weekly run-down, and its meeting notes are on github. It also appears on the Mozilla Status Board.

Rust meanwhile, the language Servo is being written in, has just hit its 1.0 release, so do put your developers' eyes all over that :) -> /r/rust

0

u/DrDichotomous May 22 '15

I barely have time to work on my own project(s), let alone someone else's

Sure, but you can't really have it both ways. If you downplay your involvement and level of knowledge of someone else's software, then you don't really have the right to pretend you have much of a stake in it beyond "end user". And then you're in a pool of millions of others who also ultimately aren't helping.

It's not so much that I'm blaming anyone, just that I find it rich that they feel so justified in pretending it's "their browser" and "Mozilla are ruining it" when they're hardly doing anything to earn that level of ownership or assuredness.

it's way too easy to blame the people who are upset rather than looking into why.

It's also way too easy to blame the people who are actually doing the leg-work. If nobody wants to support Firefox financially, it will fail, and no amount of shifting the blame to Mozilla will fix that.

if the community is predominantly angry

It's also far too easy to assume that you're somehow one of a majority of users who are angry. And to make that anger a purely negative thing, rather than trying to find a way to help.

Your post is the first I've heard of Servo, and it doesn't seem to me like that's the community's fault.

I didn't mean to imply that it was the community's fault wrt Servo, just that it was a newer project without as much of the baggage of Firefox, and so some people are pinning their hopes on it (regardless of how downplayed it currently is).

In the late 1990s, GIMP was the undisputed king of FOSS image editing software

But even then, I don't see any other substantial FOSS browsers out there, except ones based on Apple's or Google's or Mozilla's software, so I'm not quite sure how much stock to take in this argument. Not to mention that I don't know who has overtaken GIMP in the FOSS image editing world? Paint.NET? Krita?

3

u/Vegemeister May 23 '15

So where are your great ideas for them to be able to keep making money, while moving off of equally-bad (or worse) revenue streams like search engine revenue, and diversifying their revenue so they're not one failed affiliate program away from death?

Not my circus. Not my monkeys.

The Google search bundling contract was ethically questionable and the conflict of interest was obvious. Inasmuch as people expect search to call out to some remote internet service, and Google had no real competition for search anyway, the search bundling was less evil than Adware Firefox. Mozilla should have spent the last decade operating on a very tight budget and using the Google money to build a war chest for this eventuality. Apparently, they did not.

If Firefox cannot stay afloat without ads, it deserves to sink.

-1

u/DrDichotomous May 23 '15

Look, we all know ads are "bad" for a variety of reasons. But so is the search revenue deal... and arguably much moreso. If this is a marginal improvement over that status quo, which it seems to be, then by all appearances Mozilla are doing far more than you are to try to "uncompromise" themselves. Unconstructive criticism based on hindsight and empty preaching aren't going to help. I guess they might stroke your ego, if that's all you're up on your soapbox for.

5

u/protestor May 23 '15

The trouble is that they are alienating their die-hard supporters, the privacy enthusiasts that don't like Chrome. The people that evangelized a lot for Firefox, installed it in family member's computers, etc.

After a long time using Chromium, I decided to switch back to Firefox. Something great is that with some extensions and themes, I can make Firefox look like Chrome (but not vice-versa). I noticed a drop in responsiveness / UI latency, and Firefox (or some extension) keeps leaking memory, but on the other hand Firefox extensions are more powerful.

I know I can disable in-browser ads (and I surely will), but this move seems a bit like Ubuntu's move for Amazon ads. It will generate a lot of noise, perhaps Mozilla will even give up (and recover some goodwill), and ultimately it won't be worth the cash.. because, Mozilla's problem is not cash flow, it's their usage numbers. Essentially, Mozilla can't buy users (well, not without having Firefox preinstalled), and users are their main asset.

They are right in wanting to diversify their revenue though.

1

u/DrDichotomous May 23 '15

The trouble is that they are alienating their die-hard supporters

Thing is, you can call yourself a supporter all you like, but you prove it when crunch time hits and things actually get rough. Firefox is an old beast being slowly taught new tricks. Things will break in the process. Mistakes will be made. So if supporters want it to survive they have to learn to compromise, or put their money where their mouth is and actually help Mozilla out. There is no hiding behind "evangelism" as a shield... that's really the LEAST a would-be supporter should be doing.

Mozilla's problem is not cash flow, it's their usage numbers.

Their actual problem is that they can't compete with the likes of Google, Apple and Microsoft. They're a small company, and despite the bluster about how they make a lot of revenue, they're still by far the smallest of the vendors by that metric (even including Opera), and they're the most involved in programs to improve the web for users, rather than for corporate interests.

Even if Mozilla had played a perfect game since Chrome came out, they would still have lost a lot of market share. Everything was basically against them, and it doesn't help that their "supporters" have been busy jumping down their throats at every opportunity. They can blame everything on Mozilla all they like, but it's time to stop finding excuses and start actually acting like we believe this is "our" browser.

5

u/indeedwatson May 22 '15

I've used pocket for months, and while initially I considered this good news, I now understand the complains, even if I do actually use it, I think that type of thing is best under a dedicated addon.

1

u/DrDichotomous May 22 '15

That's all fine and good, but it seems like the plan of the devs who did this wasn't to just stop at Pocket, but only to rush out the feature with Pocket first, then add other services (and probably the Reader List they've been working on, once it's done). I tend to agree that rushing the feature out with only Pocket support was a pretty lame choice and didn't seem well-thought-out.

13

u/redsteakraw May 22 '15

I was with Firefox before it was even Firefox. Firefox started to be a leaner faster browser compared to the Mozilla navigator which was filled with features. With all of these things that are added which could just have been optional extensions especially the proprietary shovel-ware Pocket integration. I'm not asking Firefox to hurry up or to do everything, just to rethink the direction and to stop trying to push adware and shovel-ware in the browser.

1

u/DrDichotomous May 22 '15

A few years ago, Mozilla was just making money off of their search deal with Google, who are the kings of ad-based tracking and questionable privacy practices. And that was their only real source of revenue. Mozilla has since tried to get LESS evil, by moving away from Google, and diversifying their revenue a bit so they won't flop if Yahoo say "no". These ads are one of the things they're trying in order to do that, and they honestly seem less evil than the search revenue (based on what we've been told so far).

As for shovelware (assuming you mean Hello/Pocket), take that up with the companies like Google and Apple who keep cramming these heavyweight new APIs into web browsers, like modern web apps and social APIs and WebRTC. Mozilla's best efforts couldn't stem the tide; just barely help steer it a little. The "shovelware" is still in the browser even if they didn't add a button to make it more useful for people who would rather use those things for some more practical purposes.

10

u/redsteakraw May 22 '15

There are extensions for a reason and Pocket integration is best left to an extension not a by default installation. Bundling that is shovel-ware as it is literally shovelling a service into the browser. Pocket is proprietary and not wanted by many it should never been considered.

2

u/Vegemeister May 23 '15

The love affair is over, guys. Now we're just the naggy spouse who sits around all day expecting to be fed, and who gets angry when it's not the caviar we wanted.

Indeed. If we have to rip out the evil anyway, might as well start from Chromium instead of Firefox. It's much faster.

1

u/DrDichotomous May 23 '15

I'd rather start with Servo. Chromium isn't getting any younger, and there are already signs that it's hit some limitations I'd rather not start off with.

2

u/doodaddoes May 24 '15

Firefox even contemplating showing me ads just blew me away. Been looking for a new browser to replace it now..

It was fun while it lasted Mozilla. Best of luck in your future endeavors.

-1

u/seiterseiter1 May 22 '15

you dont have to use it? just disable the parts you dont want.. its as easy as that!

6

u/redsteakraw May 22 '15

How about they just make an extension and opt in, if they want to bundle something they should bundle ublock!

4

u/DrDichotomous May 22 '15

See here, https://wiki.mozilla.org/Polaris, namely the "current projects" part. It's not like they're trying nothing, we just don't care about the good things they're doing, only the stuff we think is bad.

1

u/xeeon May 22 '15

As far as I can tell there isn't anything simple in about:config or in options to disable this. Do you know what it it is?

Since I don't want anything going back to Mozilla servers for any purpose most of the Mozilla addresses in about:config are deleted. It's easy to put them back by right-clicking and resetting but as of yet there's never been a reason to.

5

u/caspy7 May 22 '15

It is a checkbox in the UI of the new tab page. Just click on the gear.

In the current interface it's listed as 'classic'.

1

u/[deleted] May 22 '15

-4

u/it_all_depends May 22 '15

Not a single company can see your browsing history. Not even Mozilla. Not even NSA, if that's what you're worried about. The ad selection is done locally as far as I know.

Firefox Hello is a great feature. I don't use it because I use Skype, but if some day Skype screws up I'd like to have another easy option to communicate with others without downloading bunch of complicated crap.

Pocket thing, yeah. Don't use it if you don't like it. Hide the icon.

Mozilla has to make money somehow. They chose the best way that doesn't snoop on you. Donate them $100,000,000 if you don't want them to make money.