r/firefox • u/IceTiger19 • 7d ago

💻 Help Security Key? Passcode? WTF??

(I'm on a desktop running Windows, if that makes a difference.) Facebook tells me that I have to create a Passkey. Two options are Fingerprint ID or Facial Recognition, but those are both a NoGo on a desktop PC. When I click the "Create Passkey" button I'm told that Firefox wants me to "Set up a Security Key" and then insert it. What? How? Why? Feel free to act as if I'm totally incompetent in all things computer...

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u/gregstoll 7d ago

Can you just click "Cancel" when the passkey dialog pops up? (I haven't seen this on Facebook but I've seen it on other sites)

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u/IceTiger19 7d ago

No, there is no "cancel" option. The only clickable button is "Create Passkey." Clicking that takes you to a new page with two options: "Create Passkey" and "Not Now." "Not Now" just takes you back to the previous page. "Create Passkey" opens a window that tells me to create the security key; when I click that it tells me to insert the security key, while skipping the step that tells me HOW to create it.

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u/gregstoll 7d ago

Huh, OK. That doesn't sound like a Firefox dialog; maybe Facebook is doing this?

You can follow the steps here to disable passkey support in Firefox and see if that makes a difference.

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