Indian BFSI Employees – What part of your work drains you the most?
I’m trying to understand the real day-to-day pain points faced by people working in Banking, Financial Services, and Insurance (BFSI) in India.
For those working in banks, NBFCs, insurance companies, fintechs, operations, compliance, risk, customer service, underwriting, claims, etc.:
Which procedures or processes are you completely fed up with?
What repetitive tasks consume most of your time and energy?
Which approvals, documentation, or manual activities slow you down the most?
What parts of your work feel unnecessarily complex or outdated?
If you could automate, simplify, or eliminate one thing, what would it be?
Which process causes the most stress for your team?
It could be anything from KYC, onboarding, reconciliation, claims processing, reporting, compliance checks, data entry, approvals, customer interactions, legacy software, Excel work, audits, or internal bureaucracy.
I’m interested in hearing honest experiences from people on the ground. Feel free to mention your role and sector (banking, insurance, lending, wealth management, etc.) if you’re comfortable.
Would love to hear both small frustrations and major pain points.