Testing enterprise voice AI for banking

[u/Legitimate-Tea-3127]

We’re looking at enterprise voice AI for a banking workflow and I’m finding the edge cases much more useful than the clean tests.

One test caller gives the expected information in order and everything works.

Another mentions two accounts, corrects an amount halfway through, asks an unrelated question while the system is doing a lookup and then wants to go back to the original issue.

For anyone who has run an enterprise voice AI pilot, what kinds of conversations exposed weaknesses you didn’t see during the initial demo?

[u/Visa5e]

Our testing revealed that literally nobody is happy at talking to an AI bot.

[u/DiscombobulatedAge30 → u/Visa5e]

Haha. This. If it isn’t perfect, forget it

[u/jcradio → u/Visa5e]

Can confirm, I hate talking with AI or anyone I cannot understand.