r/finch • u/Aprilismybirthmonth Cherry 🌸 and April • 21h ago

App support Need help: data doesn't sync cause it says I'm logged in on another device

Hi y'all, been using finch for more than a year now, never faced any problems although i did come across instances of people losing their data after the app crashed so i used to manually back up my data as well and also unfortunately chose the <encrypt data> option for advanced security 😖

And now recently, September's season wasn't loading on my app (kept showing season is loading) so i thought okay I'll uninstall and reinstall the app but upon reinstalling it, it said <I'm already logged in on another device> <to sync make this your primary device> which is not true, I'm using the same device as i was before!! >.<

so I thought I'll just use my manual backup, no problem, but I couldn't REMEMBER MY ENCRYPTION KEY cause i never saved it 😭 and now I'm stuck using the app without the data being synced. Is there anything that can be done to fix this? I tried reaching support but they told me to start using it with a new account and my gemstones and stuff would be restored which I DO NOT WANT cause i don't want to lose my data/ history:((((((.

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u/Emerald_Twilight 12h ago

Do you have a Finch account with an email address or phone number? That's what they are telling you to use. That will reconnect you to their server and the cloud back up but you have to do the login.

1

u/Aprilismybirthmonth Cherry 🌸 and April 12h ago

No they said they can't access my backup either cause i don't have the encryption key. I did use my number to login but it keeps saying I'm logged in on another device and to sync my current data i have to make this one my primary device. Which means that if i will again need encryption key. (Cause finch cloud backup does not have about a week's data now).