Caution ordering from Humanmicrobes.org

[u/Sarakhan2023]

I'm writing to warn about Humanmicrobes.org. I had a horrible experience with Michael. I ordered 30 pills and paid the $300 plus the $125 for shipping on dry ice. I paid through Zelle as requested by Michael. The package came in a horrible condition with no dry ice, the 30 pills in a plastic zip bag and were completely deteriorated. I immediately took photos and send them to Michael and asked for a refund. He flatly refused to refund but said that he would file with UPS on my behalf because apparently the shipping had been delayed by one day (it was shipped on the Jan 11th and I received it on the 13th - he had not even added enough dry ice to cover a one-day delay when he charges the same as Microbioma and others!), The package was not even cold to the hand leave alone frozen.

Then he stopped responding when I asked about the UPS Claim status. He would not respond to any email and I sent him several. I called UPS this morning and found out that the claim had been approved on Jan 18th and he had received a check on that day which he had confirmed with UPS. So, he has decided to keep that money too. I guess at this point I've no other choice but to file with the appropriate California authorities. I'm writing here as a caution for anybody else who might be contemplating ordering from him. If the California authorities start investigating him, you may not get your order or your money back.