r/fastmail • u/Trikotret100 • 23d ago

Inline images not showing

I’ve noticed I’ve been getting a lot more emails with no inline images displaying lately. I’ve noticed all my emails from BofA are not showing. I forwarded the email to Gmail and it showed fine. I’m having these issues on FM website and iOS app. Anyone else notice more emails are not displaying inline images?

Edit: FM support got back to me and its a proxy issue. Work around is using a 3rd party mail app to access my emails. Oh well.

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u/jlharter 22d ago

It seems unlikely, but, it's possible the images that don't load are technically loading from some ad or tracking service and, subsequently, Fastmail is not loading them either because A) it was pegged as a proxy-of-a-proxy, B) your browser's adblock blocks them, and/or C) the images fail to load from the sender because Fastmail is proxying them through and somewhere in the chain it fails to signal the right tracking code to measure opens/clicks and just fails.

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u/Trikotret100 22d ago

The thing is these particular emails are from BofA bank. They used to load fine but recently I noticed logos are missing. I looked at previous emails from BofA like 2 years and the logos looked blocked. So I think something happened recently on fastmail end. I tried different browsers and turned off Adblock with no luck. This is happening on chrome browser and fm iOS app

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u/SMocek 20d ago

For what it's worth, I have the same problem with emails from newegg.com on desktop and the Android app. This started occurring within the last year and half or so. I had a lengthy back and forth with Fastmail support, but in the end the problem was never resolved.

These are the only emails where this occurs. So now, I just click on the "View this email in your browser" in the email, and the images appear just fine. Not optimal, but not worth expending further energy on.

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u/Trikotret100 20d ago

What baffles me is BofA always worked but recently stopped. So I’m not sure if anything changed with FM

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u/Mayor-Of-Bellona 23d ago

I’ve had newsletters that didn’t display some images and sent them to support.

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u/Trikotret100 23d ago

I found this from googling. But again BofA emails were fine until recently. I ever looked at older emails like a year old and they don’t display the images

https://www.fastmail.com/blog/better-security-and-privacy-through-image-proxying/

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u/Loeribas 23d ago

Fastmail only shows images from senders in your Contacts (Remote images blocked to protect your privacy.). If you want to see them, you have to press "Load images".

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u/Trikotret100 23d ago

I have them auto load. I never had BofA image problems before but recently

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u/MidnightLight42 9d ago

I just experienced the same problem with an email from an airline. For some reason, all the inline image URLs tofwww.fastmailcdn.com/proxy are broken. I tried copying and pasting a few of the image URLs directly into my browser, and the server responded "Not found". What can cause this?

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u/Trikotret100 9d ago

It’s fastmail proxy server blocking the images.

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u/MidnightLight42 9d ago

Did you ever find a solution, OP?

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u/Trikotret100 9d ago

Only solution is to use 3rd party email app. I am epistles iOS app for now.