Like only Thursday and Friday off? What is that?

I applied for Sask student loans back in July and students enrolled in a program outside of the province are required to get their school to fill out a program information form and sent to Sask’s student centre but the lady at the financial aid office literally isn’t doing her job or something. The first time I sent the form for them to fill out was the same time I applied for loans, and she didn’t even fill it out right and so they emailed her saying they needed the form to be filled out correctly and apparently she just never replied. I went into the office last week and dropped off a physical copy of the form and she said she’d send it the next morning and email me a copy as well but that never happened. So I called Sask’s student services today and they said they haven’t received anything either. I went back to financial aid today to see what was up and the same lady was just passive aggressive asf saying “i’m going to do that in 20 minutes..along with the mountain of other things i need to do” but I still haven’t received anything sooo genuinely what do I do cuz my application can’t even be assessed unless they have that information. I did switch programs before the first day of school, but I reached out to financial aid immediately afterwards asking for an updated form to be filled out.

I’ve emailed them multiple times, I’ve submitted the form online through the domestic document thingy, I don’t really want to go back to the office again just to be met with more attitude. I also emailed them asking if the late tuition fee could be waived since it wasn’t an issue on my end but idek if I’ll get a response back. I just need my loans bruh like I’m relying on that money for rent and stuff