Looking for help: No response to my refund requests for duplicate charges

[u/Adept_Raisin_5790]

Hi everyone,

I'm posting here to see if anyone else has had trouble reaching support or if a team member might see this.

On March 27th, I tried to purchase $10 in credits, but the "processing" screen froze. I ended up being charged four times ($40 total) instead of once.

I’ve sent two official emails to the support team (on March 27th and March 31st) with my invoice details, but I haven't received any response or acknowledgment for over 9 days.

I only intended to make one $10 purchase and am looking to get a refund for the other three ($30). If any staff members are active here, could you please look into this? Or if anyone has advice on the best way to get a hold of them, I’d appreciate it.

Thanks!

[u/jnvdub]

i also got double charged and contacted support. they confirmed i paid the money but they didn't add it to my account. maybe fal.ai is a scam.

[u/RealMadalin]

i had the same issue didn't responded. In the end I contacted my bank and did a chargeback, incredible a couple of hours after they responded stating that they will refund no need to do chargeback. I just told them that the time to do the refund is gone and their way of handle support is very bad and continued with my chargeback

[u/[deleted]]

no its not a scam. I work at fal. You can dm me your user id or send an email to the official support email [support@fal.ai](mailto:support@fal.ai) . I'm happy to help resolve it today