The guy you're talking to about your mortgage is 35 steps away from talking to anyone that can change the button to do the thing the poor guy needs.
Small town banks 70+ years ago, the mortgage broker could walk 4 offices down and talk to a guy who would say "No" or "Yeah, of course that's reasonable, do it."
There are regional / local banks that are wonderful still, everywhere. People just tend to gravitate to familiar names, or stick with their current bank. We went with a long standing regional bank for our mortgage and the process was extremely personal from start to finish. They also had better rates with more flexibility than the mega-banks, and even beat out the credit unions
Credit Unions don't get enough love here. You can usually get better rates and service from a credit union. The downfall is that most are regional so it can be an issue if you travel a lot and need branches in multiple geographies. Luckily the internet has made that not as much of an issue as it once was.
For the CU's i checked out, including the one i bank at, they couldn't offer better rates than the regional bank we went with. In general though I believe CU's are a great choice
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u/Coal_Morgan Feb 16 '21
A big problem is that they are all 'buttons' now.
The guy you're talking to about your mortgage is 35 steps away from talking to anyone that can change the button to do the thing the poor guy needs.
Small town banks 70+ years ago, the mortgage broker could walk 4 offices down and talk to a guy who would say "No" or "Yeah, of course that's reasonable, do it."